RLPSA Blog

RLPSA Releases Safety Video Series for Restaurants

RLPSA is committed to created valuable safety content for the restaurant community. It will be releasing a video series addressing the below topics: Robbery Distracted Driving Delivery Driver Safety Cash Control Injury Follow Up Our first video release in the series focuses on robbery practices among many varying restaurant footprints and environments. These videos are meant to be shared with restaurant managers, operators, franchisee owners, front-line employees, etc. Join RLPSA for more valuable content regarding loss prevention, safety, and risk management challenges ...
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RLPSA Releases Strategies for Dealing with Disruptive Guests Survey Results and Safety Video Series

NASHVILLE, October 16, 2019 – The Restaurant Loss Prevention & Security Association (RLPSA) announces the release of its “Strategies for Dealing with Disruptive Guests Survey Results,” which surveyed different types of restaurants to understand what types of strategies are being implemented for dealing with this critical issue. The goal of this survey was to begin defining what constitutes a “disruptive guest” and to determine which de-escalation methods are the most successful. RLPSA’s mission is to provide all types of restaurants with valuable resources to help keep their employees and customers safe. Click here to view the survey RLPSA is also ...
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RLPSA Announces New Board Seat Demonstrating an Increased Commitment to Risk Management & Safety Initiatives

NASHVILLE, September 9, 2019 – The Restaurant Loss Prevention & Security Association (RLPSA) announces a new board seat dedicated its risk and safety initiatives. The RLPSA Board elected Kurt Leisure, Vice President of Risk Services and Assets Protection for the Cheesecake Factory to occupy this role. For the last 20 years, Kurt has effectively implemented aggressive, innovative and measurable claims reduction and strategic insurance programs for The Cheesecake Factory. He joins the Board with 30 years of industry experience in Risk Management and has held leadership positions with several industry-related associations. “RLPSA’s continuing growth reflects the success of our partnerships ...
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RLPSA 2020: Call for Speakers

It’s that time of year again! We’re very excited to announce we are now accepting speaker proposals for our next RLPSA annual conference August 2-5, 2020, in Orlando, Florida. Every year, RLPSA invites people from across our industry to share their insights and experience with industry peers. Whether you’ve worked in restaurant or food service loss prevention and security for decades or you’ve just started this year, we want to hear from you! Read on to learn more about what we look for in speaker proposals. In the meantime, mark your calendars: The deadline for submitting proposals is December 1, ...
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RLPSA eBook – End Distracted Driving

Distracted driving is becoming an epidemic in this country and all over the world. Use this eBook presentation to help present the importance of preventing distracted driving within your organization and your personal life. Help RLPSA keep employees and drivers everywhere safer on the roads! To download the eBook, please login to your member account and you will see the download link below: RLPSA eBook - End Distracted Driving RLPSA eBook - End Distracted Driving (.PDF) ...
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LPRC Research Results: Parking Lot Security Survey

As a member of RLPSA, you have access to LPRC Research that includes research studies of all different topics. Each month we'll be featuring a new study from the LPRC library. This month's feature is a study on "Customer Safety and Parking Lot Security." To download the research, please login to your member account and you will see the download links below: LPRC Research Results: Parking Lot Security Survey Customer Safety and Parking Lot Security Survey Lin Hayes 2018 (.PDF) Learning Lab 4 Lane Arigi Hayes 9/26/2018 (.PDF) ...
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Securing Social Media By Rhett Asher, EVP & Director, Retail Solutions

How secure are your social media accounts? First, use a completely different email address for social media than you use anywhere else. You can be tracked even when not using these apps and you don’t want someone to be able to link those accounts to your banking, healthcare, other info, etc. Second, always use two factor authentication (2FA). This makes it much harder for hackers and detects log ins that may not be your own. Third, all social media apps have privacy settings. Facebook; check your settings & lock them down, do a privacy check up, and don’t let people ...
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RLPSA Announces Keynote Speakers, Preliminary Agenda for “Amped-Up” Annual Conference in Nashville 2019

RLPSA Announces Keynote Speakers, Preliminary Agenda for "Amped-Up" Annual Conference in Nashville 2019 NASHVILLE, January 22, 2019 – The Restaurant Loss Prevention & Security Association (RLPSA) is proud to announce its keynote speaker, legendary coach and motivator, Lou Holtz, and preliminary agenda for its 2019 “Amped-Up” Annual Conference August 4 – 7 at the Renaissance Downtown Nashville. RLPSA’s Annual Conference continues to be the premier conference for food service and restaurant loss prevention, safety, and risk professionals solely focused on restaurant challenges, solutions, and building a professional network of resources. Restaurants attending include Wendy’s, McDonald’s, Chick-fil-A, Little Caesar’s, Cheesecake Factory, ...
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The Holiday Scams You Can Refuse to Serve

As the holiday season nears, it is common that a “customer” may try to take advantage of excellent customer service and make a false claim or allegation about an organization or one of its employees. Restaurants are frequent victims of these scams and other fraudulent claims because sometimes it is more cost effective to settle an allegation rather than contest the claim. False Claim: A “Slip & Fall” incident from a customer who was “about to buy something” or “just using the restroom.” These incidents usually have no 3rd party witness or the witness is the person with the claimant ...
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Prevent Phone Scams with RLPSA Tool Kit for Restaurants

Prevent Phone Scams with RLPSA Tool Kit for Restaurants NASHVILLE, November 2, 2018 - The Restaurant Loss Prevention & Security Association (RLPSA) has created a tool kit to help its members prevent phone scams by educating their employees. RLPSA adds more value for its members with this tool kit and an active calendar of webinars and membership discussions. RLPSA members can download these phone-scam materials now: A print-ready poster detailing actions employees should do when confronted with a phone scammer An infographic managers can post and use to educate their employees An entertaining, two-minute video helping employees know what to do: ...
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