• June 25, 2017

    Smart Safes for Smart People

    Cash is King
    It has been said that cash is king, and nearly every Loss Prevention (LP) professional would likely agree. One of the greatest challenges for LP professionals has always been how to protect their respective organization’s cash from the time they receive it from customers to the time it gets deposited in the bank. Although revenue is the engine that drives business, it has no value unless it makes its way to the company’s financial institution and gets transferred to the balance sheet.

    Problems with cash protection have existed since the beginning of time. From the bank robberies of the Wild West era to the gas station robberies of modern day, cash is the most highly sought after commodity in existence. The reasons cash is so desired is obvious, but why has it always been so difficult to protect?

    The Problems of Profit Protection
    Regardless of the size and shape of the mouse trap, criminals have always found ways to get their hands on other people’s cash. From dishonest cashiers pocketing $10 from the cash register to the Great Brink’s Robbery of 1950, Loss Prevention and security professionals have never been able to put their finger on a truly robust cash security solution. As a result, resources such as time and money have continually been doused on the flames of cash security.

    All of this has left LP professionals wondering when a solution would finally be created that will vastly reduce the amount of time they spend on cash protection and cash theft investigations.

    “The rise of computer crime and armed robbery has not eliminated the lure of caged cash.” – James Chiles

    The Power of Profit Protection
    With the help of technological advancements, the day has finally come. During a webinar hosted by Amphion Security Products, retailers and restaurateurs gathered to learn about the latest, most innovative approach to protecting cash: Smart Safes.

    Smart safes not only streamline cash management procedures and processes, but they also create a safer environment for storing money. The safety improvement is derived from the smart safe’s ability to store cash into cassettes within the safe once the money is validated. No longer do cash-handling employees have free access to large stacks of cash. And although some Smart Safes are proprietary to specific CIT carriers, Amphion revealed their Smart Safes are CIT-agnostic, meaning their products easily integrate with any business’ CIT carrier of choice.

    How Smart is Smart?
    Smart safes do more than just protect cash. They have completely reinvented cash management protocols for businesses. Before smart safes, it was typical for cash to be counted anywhere between 3 to 5 times before it made its way to the bank. With smart safes, users simply insert cash and the safe does the rest. It validates to ensure the cash is not counterfeit, it records the cash, then securely stores the cash. And because smart safes are connected via the web, they provide managers and business owners with the ability to monitor cash deposit events. They track and store real-time data and provide the business with immediate cash deposits to the bank before the cash even leaves the store.

    Another great feature of smart safes is that various departments who are granted access to the smart safe’s stored data can generate various reports they may need. Loss Prevention, internal accounting and even the CFO can have real-time data right at their fingertips.

    The Return
    There are many more advantages to smart safes, such as labor savings and cash shortage reductions. In fact, some businesses have realized over a 50% reduction in cash shortages…a fact that is destined to get the attention of any senior executive. The cash handling industry is no longer at a crossroads. The popularity of smart safes has continued to grow so steadily, it is no longer a question of “if” a business should use them. It is now a question of “when.”

    About Amphion
    Amphion is a security integrator delivering unmatched service to national restaurant and retail customers across the country. Specializing in loss prevention and security products and services, they are the one-stop-shop to safeguard your business assets.

    Amphion manufactures and supplies the highest quality security products available on the market today! SOLINK ANALYTICS, CCTV, NVR’s, DVR’s, Custom Safes (Amsec, Fire King, Tidel, Gunnebo Cash Recycler Systems), Safe Locks (ESL, Securam, LPlocks), Access Control Systems (SFIC keying systems, InstaKey, Biometrics and Aiphone), Counterfeit Detectors, Exit Control door hardware (Detex, Alarm Lock, Code Locks), and much more.

    With its nationally renowned technical support task force, Amphion provides certified technicians on-site within four hours, 7-days a week, 365 days a year. With a US-based, live 24-hour, technical support team and a comprehensive service management model, no one stands behind their products and services like Amphion.

    To contact Amphion, call (800) 520-2677, or visit Amphion.biz.

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  • May 31, 2017

    RLPSA Member Spotlight: Calvin Quan, Envysion CEO

    Meet Calvin Quan, CEO at Envysion, a leading provider of video-based business intelligence solutions, in our RLPSA Member Spotlight.

    1. What is your greatest quality/strength you are best known for?

    My strategic vision coupled with decisive action. I am able to share a clear and compelling vision with my team, and make the decisions necessary to get us across the finish line.

    1. What would you consider to be your area of expertise?

    Building value in companies and managing change to help them flourish. I’m proud to say we’ve achieved significant growth at Envysion since I’ve started—we’ve already created over 100 jobs in less than 2 years!

    1. What is your greatest professional achievement?

    I thrive on the impossible! When I was hired as the CFO at Verio, a $300M internet service provider built through acquiring 67 companies, the company had never been profitable. I led Verio to its first profitable year within my first 9 months—something neither the Board of Directors nor the company thought this was possible.

    1. How long have you been working in the food industry?

    While I’m a newbie to the food industry, I quickly realized that the core principles that drive success in software and SaaS businesses still hold true here: it’s all about listening to your customers and providing the best experience possible.

    1. When did you first become involved with RLPSA and what benefits have you gained as a result of this partnership?

    I became involved with RLPSA when I joined Envysion. Our relationship with RLPSA has proven very valuable because it offers us a window into the lives of loss prevention professionals across the restaurant industry, helping us to learn about the challenges they are trying to overcome firsthand.

    1. What would you consider to be your organization’s area of expertise?

    Definitely our suite of loss prevention solutions for restaurant and retail operators. Since the company was founded over 10 years ago, we have focused a lot of our efforts on helping restaurant and retail leaders protect their businesses and boost their bottom lines by leveraging the video & POS data in their stores. Our motto is: “see at scale and act on what matters.”

    1. What is on the horizon for your organization whether it be product development, pilot programs, etc.

    We are relentlessly focused on finding ways to help our customers be successful. This led to our acquisition of Next Wave last year, as their solutions and expertise were an excellent complement to our strengths and presented a great opportunity to significantly increase value to our customers. Stay tuned! Very soon we will be releasing our combined solution, featuring a new and improved incident management platform, which will drive substantial behavior change and yield sustainable food cost savings.

    1. If you could be anywhere in the world right now, where would you be?

    Out in my fields! When I’m not behind a desk I’m behind the wheel of my tractor working at my farm. I guess you could say I have a green thumb whether I’m growing corn or profits.

    To learn about Envysion, click here.

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  • April 25, 2017

    How to Stay in the Black if Profits Decline

    New Year News— 2016 was a terrible year for the restaurant industry!

    Here’s the low-down from TDn2K (Turning Data into Knowledge), a restaurant-industry supplier of statistics and analytics: The last month of 2016 was the weakest for sales growth in the past three years and the 4.3 percent decline in sales for December brought down the entire quarter, resulting in fourth quarter sales being the worst in five years.

    These findings, based on weekly sales reports from 26,000 restaurants representing over 130 brands, revealed that 2016 was the worst year for restaurants since the recession. Victor Fernandez, executive director of Insights and Knowledge for TDn2K, says, “The last time the industry experienced a year with all negative quarters was 2009, when the economy was suffering the effects of the great recession.”

    Why are sales off?

    TDn2K cites several reasons for the current decline in restaurant sales.

    1. Shopping malls reported a decrease in customers. Shoppers opted to join the ranks of online purchasers rather than visit traditional brick and mortar stores. Consequently, food courts (and external eateries around these shopping areas) also saw a decline in traffic.
    2. Restaurants experienced a drop in their average guest check amounts.
    3. Family restaurants and casual dining establishments, especially the “bar and grill” segment, were particularly challenged to show profits despite increasing sales reported at quick service restaurants and fine dining places.

    Protecting profits for 2017

    These factors – less consumer traffic, sluggish check growth, and disparate segment viability –  will, of course, be the focus for many newly-developed marketing plans in the coming year.

    But the new year’s forecast is not all doom and gloom and restaurants can work to develop plans to protect their profits by focusing on areas other than sales.

    Make 2017 a better year!

    Here are some keys to sustaining profits during a declining sales period.

    1. Retain employees and keep them happy!

    Turnover for all levels of employees, from hourly workers to upper management, is continuing its upward trend. Analysis of TDn2K data “links higher restaurant management turnover with lower sales and traffic growth.” So now may be the right time to beef up employee training or institute orientation sessions that can enhance employee morale, or find new ways to build loyalty among employees. Unnecessary labor costs can eat into company profits. Minimizing workers’ compensation claims can also help protect profits and decrease employee turnover.

    1. Know the laws, old and new!

    Being familiar with all legislation regarding minimum wage and overtime regulations can prevent citations, fines, and unnecessary work and money to defend an action, etc. Completely understanding OSHA laws and how they affect employees and the company is imperative. Compliance in all areas will eliminate fines and prevent obstacles to continued business success.

    1. Increase security!

    Enhancing current security measures may cost a little, but could save a lot. Easy-to-implement things like training employees how to safely handle money, make secure deposits, or be vigilant with cash drawers, doesn’t cost much, but missing or stolen money can make a difference in bottom line profits. Other actions, such as hiring additional security personnel, upgrading computer protection networks, or installing intricate safety systems can save money and prevent future losses.

    1. Ensure customer and employee safety!

    Insisting that everyone follows all safety precautions from external and internal lighting to door and freezer locks can prevent labor and product loss due to negligence or ignorance. It might be prudent to update all relevant safety rules, initiate additional safety training sessions, or educate employees about mandatory safety standards. Maybe it’s time for those initiatives that have been put on the back burner, such as implementing the “buddy system” for night closings or installing parking lot cameras.

    1. Train security teams!

    Ensuring that loss investigations for both employee and customer theft are identified, investigated and resolved promptly will take on greater significance as money gets tight. Training in these investigative and interrogative areas is available and can be well worth the money spent.

    Future news can be good!

    TDn2K’s Chairman Wallace Doolin says the new year will be “one of winners and losers that are not necessarily determined by the segment, nor the age or size of the brand.” Increasing sales, capturing more market share, outperforming the competition, and operating a successful business will be important profit indicators in 2017. The future “winners” will also be those companies that work harder to capitalize on what they already do well to achieve peak, profitable performance …they just have to do it better.

    For more restaurant resources, #JoinRLPSA in Las Vegas for our 38th Annual Conference and Expo! Register here.

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  • March 2, 2017

    Associate Member Spotlight: Pedro Ramos, VP Sales at Agilence

    Meet RLPSA’s Associate Member, Pedro Ramos, Vice President of Sales at Agilence, the industry leader in cloud-based data analytics solutions for store operations and loss prevention for retail and restaurant organizations, in our RLPSA Associate Member Spotlight.

    What is your greatest quality/strength you are best known for?
    Not sure how to answer. Anything I say will only be a fabricated answer, I don’t spend much time thinking about it.

    What would you consider to be your area of expertise?
    It has evolved from leveraging technology to drive results to now showing others how to do the same.

    What is your greatest professional achievement?
    Adapting well to the various business challenges throughout my professional career thus far. Being a creative problem solver. How long have you been working in the food industry?

    How long have you been working in the food industry?
    34 years, 25 as a food retailer and 9 as a solution provider.

    When did you first become involved with RLPSA? What benefits have you gained as a result of this partnership?
    2013 was when I first became involved with RLPSA. Learning about the challenges facing the restaurant industry and meeting some great professionals that have helped me expand my knowledge about the restaurant industry.

    What advice would you give a millennial as they launch their new career?
    Listen, keep an open mind and challenge yourself by doing something that scares you.

    What do you enjoy doing outside of work?
    Spending time with my family, very involved in my community by volunteering in sports programs, cooking, and movies.

    If you could be anywhere in the world right now, where would it be?
    Going for a drive with my wife and kids, the location is irrelevant.

    What is your favorite book?
    From Beirut to Jerusalem by Thomas Friedman, it was relevant then and still remains very relevant now.

    Who are your heroes/role models?
    My parents who had the courage to leave all they knew behind in their mid-40’s to emigrate to the U.S. to give my brother and I better opportunities.

    What keeps you up at night?
    Heartburn from acid reflux and the fear of failing.

    To learn more about becoming an RLPSA Associate Member, visit: rlpsa.com/join-us.
    To learn more about Agilence’s cloud-based analytics data solutions for store operations and loss prevention, visit: agilence.com.

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  • February 15, 2017

    RLPSA Releases Exclusive Educational Resource

    ATLANTA, February 15, 2017 – The Restaurant Loss Prevention & Security Association (RLPSA) is proud to announce the release of a members-only video that provides a never-before-seen view inside some of the industry’s leading restaurant safety programs.

    This safety video can be found under the Safety of Employees and the Safety of Customers sections in the Topic Centers portion of RLPSA’s new website. The video can also be found here: rlpsa.com/topic-centers. Other highly educational and informative topics ranging from Crisis Management and Insurance Fraud, to Robbery Prevention and Workplace Safety, can also be found in the website’s Topic Centers section.

    RLPSA’s Board President, David Johnston, said, “We are dedicated to sharing resources, expertise, and knowledge amongst our peer community. We are proud to be continually adding relevant educational and informative resources.”

    RLPSA is the only association dedicated to restaurant and food service loss prevention, security, safety and risk professionals. As a member-run organization, RLPSA shares information about industry trends and connects a network of peers who understand the unique challenges of the job, and who collaborate to find the next best solution.

    Members are encouraged to participate in its 38th Annual Conference & Expo in Las Vegas July 30 – August 2, 2017. To learn more information, or to register for the annual conference, visit: rlpsaannualconference.com.

    RLPSA’s would like to thank the following restaurant brands who made this safety film possible: Cracker Barrel, The Cheesecake Factory, Domino’s, Little Caesars’ Enterprises, Panda Express Restaurant Group, and BLD Brands.

     About RLPSA

    RLPSA’s goal is to help make our members more efficient and successful in their careers by serving as the “go-to” resource for restaurant and food industry loss prevention and security professionals.  Investigate your company’s membership rate here and join today: http://rlpsa.com/join-us/

     

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  • February 14, 2017

    Join Now to Download RLPSA Safety Program Video

    The Restaurant Loss Prevention & Security Association (RLPSA), in partnership with Little Caesar’s, Domino’s, Cracker Barrel, Panda Express, BLD Brands, and McDonald’s, has created a sneak peek into the nation’s most effective safety programs.

    Join now to download your copy of this video bringing you….

    Download your copy of this video, which includes:
    – Statistical safety data
    – Reality video footage
    – Safety tips and pointers
    – Real-life impact of forward-thinking safety programs
    – Successful safety program components

    Check out a preview to the safety video below:

    JOIN NOW to download the full version of this and other valuable members-only content.
    rlpsa.com/join-us/

    RLPSA members click here to view the full version of this safety training video in the RLPSA topic center: Safety of Employees.

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  • February 14, 2017

    Violence in the Workplace – An RLPSA E-book

    A violent act in the workplace is almost never the initial event or disturbance, but the last. Being proactive can help prevent workplace violence, and can also minimize undesired legal exposure.

    The purpose of having a workplace violence prevention program is to create an atmosphere in which employees understand that violence in the workplace is unacceptable and to educate employees about how to seek support without retaliation in order to stay safe and to help prevent disruptive behavior in the workplace. The focus of a program is to:

    • Protect human life
    • Prevent or minimize personal injury
    • Optimize loss prevention and security best practices
    • Provide proper situational response training

    The Restaurant Loss Prevention and Security Association (RLPSA) and the Foodservice Insurance Group (FIG) have partnered to create an e-book to assist RLPSA members in creating a comprehensive Workplace Violence Prevention Program.

    To become an RLPSA member and gain access to this e-book and other valuable members-only educational materials, click here.

    *The Restaurant Loss Prevention & Security Association (RLPSA)’s blogs, tweets, and articles are made available for educational purposes only as well as to provide general information and general understanding of common safety and security practices. The information provided is not all-inclusive, nor does it represent all means of potential safety and security within a restaurant or business environment. Readers are solely responsible for determining and developing what safety, security and loss prevention measures are appropriate for the operation of their locations, allowed by law in their jurisdiction(s), and understand that this material may not reflect the most current legal developments or industry requirements or regulations.
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  • February 14, 2017

    RLPSA Welcomes New Members Starbucks, Taco Bueno, Krystal and Cheesecake Factory

    ATLANTA, February 13, 2017 – The only association dedicated to restaurant and food service loss prevention, security, safety and risk professionals, the Restaurant Loss Prevention & Security Association (RLPSA) is proud to announce its distinguished new members.

    RLPSA is excited to welcome The Starbucks Company, Taco Bueno Restaurants, The Krystal Company, and The Cheesecake Factory.

    RLPSA Board President, David Johnston, welcomes the newest members and looks forward to working with the diverse business operations. “We are dedicated to sharing resources, expertise, and knowledge amongst our peer community,” said Johnston. “Together we find solutions to today’s challenges.”

    Renewing members include McDonald’s, AMC Theatres, Caribou Coffee, Domino’s Pizza, El Pollo Loco, and others.

    RLPSA serves as the “go-to” resource for the challenges loss prevention, safety and security professionals face every day. Adding to its ever-expanding membership roll makes RLPSA stronger and more versatile as it plans upcoming crime workshops known as RLPSA CONNECT, educational webinars, educational videos, and an annual conference. All RLPSA members are featured on the RLPSA website. To join RLPSA, go to: rlpsa.com/join-us

    Restaurants across the country are encouraged to participate in RLPSA’s 38th Annual Conference in Las Vegas July 30 – August 2, 2017. To find out more information and to register for the annual conference, visit: rlpsaannualconference.com.

     About RLPSA

    RLPSA’s goal is to help make our members more efficient and successful in their careers by serving as the “go-to” resource for restaurant and food industry loss prevention and security professionals.  Investigate your company’s membership rate here and join today: http://rlpsa.com/join-us/

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  • February 14, 2017

    RLPSA Continues Food Bank Support with a $3,500 Donation = 24,500 Meals to San Antonio Food Bank

    ATLANTA, December 1, 2016 – The Restaurant Loss Prevention & Security Association (RLPSA) donated $3,500 equaling 24,500 meals to the San Antonio Food Bank, a not-for-profit organization. This 2016 donation brings RLPSA’s contribution to food banks across the country to more than $40,000 over the last eight years.

    RLPSA partnered with the San Antonio Food Bank by hosting a charity raffle at its recent 37th Annual Conference held in San Antonio, Texas. RLPSA member’s annual donations to local Food Banks has become a long-standing tradition within the organization.

    Located in Southwest Texas, the San Antonio Food Bank serves over 58,000 people throughout the year. Every dollar donated helps provide 7 meals for those in need.

    The upcoming 2017 Annual RLPSA Conference will be held in Las Vegas, Nevada. RLPSA will partner with Three Square Food Bank of Southern Nevada to continue the long-standing tradition of making a significant impact on reducing hunger.

    To find out more information and to register for the annual conference, visit: rlpsaannualconference.com.

    About RLPSA

    RLPSA’s goal is to help make our members more efficient and successful in their careers by serving as the “go-to” resource for restaurant and food industry loss prevention and security professionals.  Investigate your company’s membership rate here and join today: http://rlpsa.com/join-us/

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