• February 11, 2019

    Securing Social Media By Rhett Asher, EVP & Director, Retail Solutions

    How secure are your social media accounts? First, use a completely different email address for social media than you use anywhere else. You can be tracked even when not using these apps and you don’t want someone to be able to link those accounts to your banking, healthcare, other info, etc. Second, always use two factor authentication (2FA). This makes it much harder for hackers and detects log ins that may not be your own. Third, all social media apps have privacy settings. Facebook; check your settings & lock them down, do a privacy check up, and don’t let people have the ability to tag you. Instagram; check your profile and settings & lock them down to only close friends. Monitor what other apps are connected. SnapChat; check settings and look closely at the “who can section” to ensure privacy. Lastly, Delete is NEVER really delete. Be mindful and careful about what you post. Keep yourself and your family safe!

    Download these PDFs detailing actionable information for securing Facebook, Instagram and Snapchat today.

    Privacy Day: Staying Safe & Secure on Facebook (.PDF)

    Privacy Day: Staying Safe & Secure on Instagram (.PDF)

    Privacy Day: Staying Safe & Secure on Snapchat (.PDF)

    Rhett Asher, Executive Vice President & Director, Retail Solutions
    Fortalice Solutions, LLC
    rhett@fortalicesolutions.com

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  • January 13, 2019

    RLPSA Announces Keynote Speakers, Preliminary Agenda for “Amped-Up” Annual Conference in Nashville 2019

    RLPSA Announces Keynote Speakers, Preliminary Agenda for “Amped-Up” Annual Conference in Nashville 2019

    NASHVILLE, January 22, 2019 – The Restaurant Loss Prevention & Security Association (RLPSA) is proud to announce its keynote speaker, legendary coach and motivator, Lou Holtz, and preliminary agenda for its 2019 “Amped-Up” Annual Conference August 4 – 7 at the Renaissance Downtown Nashville.

    RLPSA’s Annual Conference continues to be the premier conference for food service and restaurant loss prevention, safety, and risk professionals solely focused on restaurant challenges, solutions, and building a professional network of resources. Restaurants attending include Wendy’s, McDonald’s, Chick-fil-A, Little Caesar’s, Cheesecake Factory, Texas Roadhouse, Domino’s, Waffle House, YUM!, and more.

    Additional agenda highlights include:

    • “Game Plan for Success” presented by legendary coach, motivator, and author Lou Holtz, considered among the greatest speaking legends in America today sponsored by ADT | Protection One. Coach Holtz will discuss overcoming seemingly impossible challenges by setting your own goals and working to achieve them.
    • “Failure is not Final,” Scott Waddle, Former Commander of the USS Greeneville and author of The Right Thing. Commander Waddle delivers a powerful message that failure need not be final; a lesson he’s learned after taking responsibility for the sinking of a Japanese fishing vessel, killing nine people on board.
    • “Active Shooter: A Case Study in Preparation and Response” featuring John Fervier, Vice President of Risk from Waffle House and Director of Public Relations Pat Warner from Waffle House, and Steven Antoine, Director of Global Assets Protection, (CSO) Senior Security Executive and Advisor, GRCP for YUM! Brands.
    • “On the 20” – the hottest trends, challenges, and ideas discussed with your peers every 20 mins. Pick your table, pick your topic!
    • “Franchisee Focus” No Loss Prevention professional on staff? Attend this breakout for strategies on tackling the hottest LP, safety, and risk problems in the restaurant industry. Facilitated by: Domino’s Largest Franchisee RPM Pizza’s CEO Glenn Mueller.

    “The RLPSA Board and the Annual Conference Committee has put together a valuable agenda so far addressing the most challenging issues facing loss prevention, safety, and risk professionals,” said Rocco Prate, RLPSA’s Interim Board President.

    RLPSA is the only association dedicated to restaurant and food service loss prevention, security, safety and risk professionals. As a member-run organization, RLPSA shares information about industry trends and connects a network of peers who understand the unique challenges of the job, and who collaborate to find the next best solution.

    Registration is open and restaurants are encouraged to register today for early bird pricing! Visit rlpsaannualconference.com to register or more information.

    About the Restaurant Loss Prevention & Security Association
    The Restaurant Loss Prevention & Security Association (RLPSA) is the nation’s only trade association dedicated to loss prevention, security, and risk management professionals in the restaurant industry. As a member-run organization, the mission of RLPSA is to provide a conduit for knowledge on the hottest industry trends, and to connect a network of peers who understand the unique challenges of the job and collaborate to drive the next generation of solutions.

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  • December 5, 2018

    The Holiday Scams You Can Refuse to Serve

    As the holiday season nears, it is common that a “customer” may try to take advantage of excellent customer service and make a false claim or allegation about an organization or one of its employees. Restaurants are frequent victims of these scams and other fraudulent claims because sometimes it is more cost effective to settle an allegation rather than contest the claim.

    False Claim: A “Slip & Fall” incident from a customer who was “about to buy something” or “just using the restroom.” These incidents usually have no 3rd party witness or the witness is the person with the claimant.

    ACTION STEPS:
    A. To ensure the proper safety of all customers and employees, ensure Wet Floor signs are in place and in use
    when a spill has occurred and/or mopping is taking place. All spills and melting ice on the floor should be dried
    immediately. Employees should always keep floors clean and clear of obstructions. Be sure to remove the Wet
    Floor signs once the floor is dry. Employees should immediately report any trip hazards with steps, mats, floors
    and doors in the store to the supervisor for immediate correction or removal.
    B. Follow all incident procedures if a “slip & fall” is reported. Do not share any information about policies, CCTV,
    cleaning schedules, previous incidents, etc. with the customer. Get them the proper and appropriate medical
    assistance and refer them to the supervisor for any additional information.
    C. Do not provide the customer with any copies of the incident report or claim form. The supervisor will make note
    of any witness statements, if possible, in an area away from the injured customer.
    D. Call 911 immediately if needed or requested by the customer.

     

    READ MORE by the downloading 2-page quick reference guide: The Holiday Scams Restaurants Can Refuse to Serve Ebook.

     

    Are you ready for the holidays? DOWNLOAD the RLPSA eBook, “Be Prepared for the Holidays” for security tips during the holidays!

     

    If you are not an RLPSA Member, click here to join RLPSA today and then download the Ebook.

     

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  • November 2, 2018

    Prevent Phone Scams with RLPSA Tool Kit for Restaurants

    Prevent Phone Scams with RLPSA Tool Kit for Restaurants

    NASHVILLE, November 2, 2018 – The Restaurant Loss Prevention & Security Association (RLPSA) has created a tool kit to help its members prevent phone scams by educating their employees.

    RLPSA adds more value for its members with this tool kit and an active calendar of webinars and membership discussions.

    RLPSA members can download these phone-scam materials now:

    1. A print-ready poster detailing actions employees should do when confronted with a phone scammer
    2. An infographic managers can post and use to educate their employees
    3. An entertaining, two-minute video helping employees know what to do: Hang up and report it!

    RLPSA’s Board President, Ken Gladney, said, “RLPSA is taking the lead on this critical challenge facing restaurants today. These materials are ready to go for restaurants to print, download, and post for the front-line employees.”

    Restaurants are encouraged to contact Amber Bradley about membership and how to obtain these materials. Contact Executive Director Amber Bradley at amber.bradley@rlpsa.com.

     

    RLPSA Members: Download your phone scam tool kit here

     

    Upcoming Events:

    Webinar: Delivery Risks vs. Rewards
    November 8 at 1 p.m. CST
    Hear expert hospitality lawyer David Donna discuss the risks of delivery from a legal aspect, whether using a third-party source or your own internal employees.

    RLPSA CONNECT in-person event
    November 15 from 8 a.m. to 6 p.m. at the Domino’s World Headquarters
    This free restaurant-only event is a one-day powerhouse workshop with sessions addressing local and federal law enforcement partnerships, handling media in a crisis, interviewing and interrogation training and more.
    See the agenda here: http://www.rlpsaannualconference.com/rlpsa-connect/

    Webinar: CCTV: The difference between IP and Analog
    November 28 at 9 a.m. CST
    CCTV can often be confusing! Join RLPSA and Axis Communications in answering some CCTV 101 questions such as: How do you know how and when to use what camera? What is the difference between IP and analog, and which one do you need? Join us to sort out all the differences to help make your decision!

    Webinar: Cybersecurity Hats: Which one do I wear today? Presented by Rhett Asher with Fortalice, Executive Vice President and Director, of Retail Solutions
    December 12 at 1 p.m. CST
    Cybersecurity can be tricky to know what you should be focused on both personally and professionally. Join us for this informative webinar!

    Webinar: RLPSA Payment Fraud Survey Results
    December
    Kount, Inc. will present its findings from our most recent research regarding restaurant-specific payment fraud.

     

    About the Restaurant Loss Prevention & Security Association
    The Restaurant Loss Prevention & Security Association (RLPSA) is the nation’s only trade association dedicated to loss prevention, security, and risk management professionals in the restaurant industry. As a member-run organization, the mission of RLPSA is to provide a conduit for knowledge on the hottest industry trends, and to connect a network of peers who understand the unique challenges of the job and collaborate to drive the next generation of solutions.

    Read More
  • September 13, 2018

    RLPSA Announces LPRC Partnership, RLPSA CONNECT at Domino’s and Upcoming Webinar Calendar

    RLPSA Announces LPRC Partnership, RLPSA CONNECT at Domino’s and Upcoming Webinar Calendar

    NASHVILLE, September 13, 2018 – The Restaurant Loss Prevention & Security Association (RLPSA) is proud to announce its new partnership with the Loss Prevention Research Council (LPRC), designed to bring even more value to RLPSA’s members. The RLPSA is also announcing its latest schedule of upcoming events including membership discussions and webinars, as well as the next RLPSA CONNECT event.

    RLPSA’s and LPRC’s newly formed partnership will enhance the research efforts within the quick-service and table service restaurant environments. The partnership will also enable RLPSA members to serve on the LPRC working groups and contribute restaurant perspectives to the various research projects.

    RLPSA’s Board President, Ken Gladney, said, “RLPSA is proud to continue to invest in our membership by partnering with the LPRC. This strategic partnership will enhance the research efforts of RLPSA as well as provide access to research studies from a variety of mission-critical topics such as delivery and armed robbery.”

    RLPSA is holding its next RLPSA CONNECT event November 15 at Domino’s World Headquarters in Ann Arbor, Michigan. This free, one-day powerhouse workshop includes sessions on partnering with local and federal law enforcement, how to discover the truth from your employees, training on active shooters, and more. Visit the website below for more information.

    Members are also encouraged to register for the below events by emailing their name, company, title and email address to Executive Director Amber Bradley at amber.bradley@rlpsa.com.

     

    Upcoming Events:

    RLPSA Membership Discussion: Help us Fight Phone Scams
    September 14 at 1 p.m. CST
    Next steps for addressing Phone Scams with the FBI. Help RLPSA fight phone scams by
    joining this call to mobilize our efforts and present them as a united front to the FBI.

    Webinar: CCTV: The difference between IP and Analog
    October 18 at 1 p.m. CST
    CCTV can often be confusing! Join RLPSA and Axis Communications in answering some CCTV 101 questions such as: How do you know how and when to use what camera? What is the difference between IP and analog, and which one do you need? Join us to sort out all the differences to help make your decision!

    Webinar: LPRC Partnership with RLPSA – how RLPSA members can benefit from the partnership.
    October 25 at 1 p.m. CST
    RLPSA recently partnered with the Loss Prevention Research Council (LPRC). Join this webinar to understand the benefits to RLPSA members and how you can become involved.

    Webinar: Delivery Risks vs. Rewards
    November 8 at 1 p.m. CST
    Hear expert hospitality lawyer David Donna discuss the risks of delivery from a legal aspect, whether using a third-party source or your own internal employees.

    RLPSA CONNECT in-person event
    November 15 from 8 a.m. to 6 p.m. at the Domino’s World Headquarters
    This free restaurant-only event is a one-day powerhouse workshop with sessions addressing local and federal law enforcement partnerships, handling media in a crisis, interviewing and interrogation training and more. See the agenda here: http://www.rlpsaannualconference.com/rlpsa-connect/

    Webinar: RLPSA Payment Fraud Survey Results
    December
    Kount, Inc. will present its findings from our most recent research regarding restaurant-specific payment fraud.

     

    About the Restaurant Loss Prevention & Security Association
    The Restaurant Loss Prevention & Security Association (RLPSA) is the nation’s only trade association dedicated to loss prevention, security, and risk management professionals in the restaurant industry. As a member-run organization, the mission of RLPSA is to provide a conduit for knowledge on the hottest industry trends, and to connect a network of peers who understand the unique challenges of the job and collaborate to drive the next generation of solutions.

    Read More
  • June 27, 2018

    RLPSA Has Released a Call For Nominations For Its Annual Awards Given at the Annual Conference.

    RLPSA has released a call for nominations for its annual awards given at the Annual Conference.

    Download the award nomination forms here.

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  • April 23, 2018

    RLPSA Active Shooter Resources

    RLPSA’s goal it to help our members operate safe and successful restaurants.  Considering recent events, we pulled together some resources from the Department of Homeland Security for easy access.

    Available Materials from the Department of Homeland Security:

     

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  • April 20, 2018

    Podcast – Sexual Harassment Interview Training

    Brett Ward, CFI, Divisional Vice President of Business Development & Client Relations at Wicklander-Zulawski & Associates (WZ) takes a deep dive into this sensitive yet relevant subject of Sexual Harassment training with podcast hosts Amber Bradley and Kevin Trimble. WZ will be participating in both the upcoming RLPSA CONNECT in Denver May 3 and the 39th Annual Conference in Dallas August 5 – 8, 2018. Register today for both value-packed events!

    Click here to check out this Podcast

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  • February 14, 2018

    The Evolving Loss Prevention Focus, Impact & Opportunities – A Fresh Perspective

    If it feels like your Loss Prevention initiatives are not priorities within your organization, consider it may be time to evolve the focus of how your LP team assesses and presents information in an effort to change the conversation.

    In Loss Prevention, it’s far too easy to focus efforts on identifying internal or external theft in your retail, QSR or big box locations, but consider how short sighted doing so might be considering today’s prioritized expectations.

    To be fair, everyone in the LP field, as with law enforcement, thrives on the take down! Seeing someone you’ve identified as a thief fall to the hand of justice. It can be intoxicating to any investigator. Consider though, many specialists in the LP field have yet to recognize the magnitude and true nature of how the area of Loss Prevention has evolved for reasons that elude them. It’s surely in no small part due to being too close to the day to day and failing to reassess on a regular basis. It’s like watching the pot boil, when you’re so definitively focused on a specific aspect, you lose sight of larger evolving circumstances.

    Investigators from 5 or 10+ years ago are now called analysts, and the critical tools driving case closure rates can be linked to the effective use of Relational Databases and Exception Based Reporting systems.

    Tracking case closure rates and loss amounts is a traditional model. While it can be impressive, consider any of today’s LP Teams not yet tracking and reporting on both case closure stats as well as projected “Loss Aversion” stats has plenty of opportunity to demonstrate the value they are bringing to their brand.

    Along with enhancing the visibility into the impact your LP Team is providing to your organization, Loss Prevention teams must also expand their defined focus to demonstrate greater impact opportunities and how they are contributing to overall company performance.

    Expanding the defined focus can also create an opportunity to partner with your operations teams instead of engaging in a long-standing tradition of butting heads with them. Simply, if you become their partner, they become your advocate.

    Consider the same report presented from 2 separate LP Teams reflecting their impact.

    While Team 1’s performance report outlines the # of cases identified, # of cases closed, amount of losses sustained. The overriding theme is ‘look what we uncovered this month”.

    LP Team #1 Example Reporting:

    Based on this report, LP Team 1 is doing a great job. Well done Team.

    Separately, consider LP Team 2’s performance report includes a broader perspective of metrics which have a greater overall impact to company performance. It additionally includes a measure for “Averted Loss”, which represent losses that were reasonably prevented from occurring.

    LP Team #2 Example Reporting:

    Based on this report, LP Team 2 isn’t just doing a great job. They are instantly recognized as contributing to the overall performance of the organization and a critical asset to the company.

    The overriding theme here is to: 1) Broaden the scope of focus beyond identifying internal or external theft to more accurately capture the overall loss reduction opportunities within your company. 2) Enhance your reporting to improve visibility & more accurately represent the broader impact your Loss Prevention Team is contributing to your organization.

    Ryan Berkey
    Manager – Safety, Security & Strategic Loss Prevention Initiatives
    Domino’s Pizza LLC

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  • July 24, 2017

    From Retail LP to Solution Provider to Restaurant Brand Protection

    LP Magazine recently sat down with RLPSA 2017 President, David Johnston, for a conversation about his background, loss prevention approach and his role with RLPSA.

    To read the entire article, download it here.

    Or to read the interview and other content from LP Magazine, go to LossPreventionMedia.com.

    Read More
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