• December 5, 2018

    The Holiday Scams You Can Refuse to Serve

    As the holiday season nears, it is common that a “customer” may try to take advantage of excellent customer service and make a false claim or allegation about an organization or one of its employees. Restaurants are frequent victims of these scams and other fraudulent claims because sometimes it is more cost effective to settle an allegation rather than contest the claim.

    False Claim: A “Slip & Fall” incident from a customer who was “about to buy something” or “just using the restroom.” These incidents usually have no 3rd party witness or the witness is the person with the claimant.

    ACTION STEPS:
    A. To ensure the proper safety of all customers and employees, ensure Wet Floor signs are in place and in use
    when a spill has occurred and/or mopping is taking place. All spills and melting ice on the floor should be dried
    immediately. Employees should always keep floors clean and clear of obstructions. Be sure to remove the Wet
    Floor signs once the floor is dry. Employees should immediately report any trip hazards with steps, mats, floors
    and doors in the store to the supervisor for immediate correction or removal.
    B. Follow all incident procedures if a “slip & fall” is reported. Do not share any information about policies, CCTV,
    cleaning schedules, previous incidents, etc. with the customer. Get them the proper and appropriate medical
    assistance and refer them to the supervisor for any additional information.
    C. Do not provide the customer with any copies of the incident report or claim form. The supervisor will make note
    of any witness statements, if possible, in an area away from the injured customer.
    D. Call 911 immediately if needed or requested by the customer.

     

    READ MORE by the downloading 2-page quick reference guide: The Holiday Scams Restaurants Can Refuse to Serve Ebook.

     

    Are you ready for the holidays? DOWNLOAD the RLPSA eBook, “Be Prepared for the Holidays” for security tips during the holidays!

     

    If you are not an RLPSA Member, click here to join RLPSA today and then download the Ebook.

     

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  • November 2, 2018

    Prevent Phone Scams with RLPSA Tool Kit for Restaurants

    Prevent Phone Scams with RLPSA Tool Kit for Restaurants

    NASHVILLE, November 2, 2018 – The Restaurant Loss Prevention & Security Association (RLPSA) has created a tool kit to help its members prevent phone scams by educating their employees.

    RLPSA adds more value for its members with this tool kit and an active calendar of webinars and membership discussions.

    RLPSA members can download these phone-scam materials now:

    1. A print-ready poster detailing actions employees should do when confronted with a phone scammer
    2. An infographic managers can post and use to educate their employees
    3. An entertaining, two-minute video helping employees know what to do: Hang up and report it!

    RLPSA’s Board President, Ken Gladney, said, “RLPSA is taking the lead on this critical challenge facing restaurants today. These materials are ready to go for restaurants to print, download, and post for the front-line employees.”

    Restaurants are encouraged to contact Amber Bradley about membership and how to obtain these materials. Contact Executive Director Amber Bradley at amber.bradley@rlpsa.com.

     

    RLPSA Members: Download your phone scam tool kit here

     

    Upcoming Events:

    Webinar: Delivery Risks vs. Rewards
    November 8 at 1 p.m. CST
    Hear expert hospitality lawyer David Donna discuss the risks of delivery from a legal aspect, whether using a third-party source or your own internal employees.

    RLPSA CONNECT in-person event
    November 15 from 8 a.m. to 6 p.m. at the Domino’s World Headquarters
    This free restaurant-only event is a one-day powerhouse workshop with sessions addressing local and federal law enforcement partnerships, handling media in a crisis, interviewing and interrogation training and more.
    See the agenda here: http://www.rlpsaannualconference.com/rlpsa-connect/

    Webinar: CCTV: The difference between IP and Analog
    November 28 at 9 a.m. CST
    CCTV can often be confusing! Join RLPSA and Axis Communications in answering some CCTV 101 questions such as: How do you know how and when to use what camera? What is the difference between IP and analog, and which one do you need? Join us to sort out all the differences to help make your decision!

    Webinar: Cybersecurity Hats: Which one do I wear today? Presented by Rhett Asher with Fortalice, Executive Vice President and Director, of Retail Solutions
    December 12 at 1 p.m. CST
    Cybersecurity can be tricky to know what you should be focused on both personally and professionally. Join us for this informative webinar!

    Webinar: RLPSA Payment Fraud Survey Results
    December
    Kount, Inc. will present its findings from our most recent research regarding restaurant-specific payment fraud.

     

    About the Restaurant Loss Prevention & Security Association
    The Restaurant Loss Prevention & Security Association (RLPSA) is the nation’s only trade association dedicated to loss prevention, security, and risk management professionals in the restaurant industry. As a member-run organization, the mission of RLPSA is to provide a conduit for knowledge on the hottest industry trends, and to connect a network of peers who understand the unique challenges of the job and collaborate to drive the next generation of solutions.

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  • September 13, 2018

    RLPSA Announces LPRC Partnership, RLPSA CONNECT at Domino’s and Upcoming Webinar Calendar

    RLPSA Announces LPRC Partnership, RLPSA CONNECT at Domino’s and Upcoming Webinar Calendar

    NASHVILLE, September 13, 2018 – The Restaurant Loss Prevention & Security Association (RLPSA) is proud to announce its new partnership with the Loss Prevention Research Council (LPRC), designed to bring even more value to RLPSA’s members. The RLPSA is also announcing its latest schedule of upcoming events including membership discussions and webinars, as well as the next RLPSA CONNECT event.

    RLPSA’s and LPRC’s newly formed partnership will enhance the research efforts within the quick-service and table service restaurant environments. The partnership will also enable RLPSA members to serve on the LPRC working groups and contribute restaurant perspectives to the various research projects.

    RLPSA’s Board President, Ken Gladney, said, “RLPSA is proud to continue to invest in our membership by partnering with the LPRC. This strategic partnership will enhance the research efforts of RLPSA as well as provide access to research studies from a variety of mission-critical topics such as delivery and armed robbery.”

    RLPSA is holding its next RLPSA CONNECT event November 15 at Domino’s World Headquarters in Ann Arbor, Michigan. This free, one-day powerhouse workshop includes sessions on partnering with local and federal law enforcement, how to discover the truth from your employees, training on active shooters, and more. Visit the website below for more information.

    Members are also encouraged to register for the below events by emailing their name, company, title and email address to Executive Director Amber Bradley at amber.bradley@rlpsa.com.

     

    Upcoming Events:

    RLPSA Membership Discussion: Help us Fight Phone Scams
    September 14 at 1 p.m. CST
    Next steps for addressing Phone Scams with the FBI. Help RLPSA fight phone scams by
    joining this call to mobilize our efforts and present them as a united front to the FBI.

    Webinar: CCTV: The difference between IP and Analog
    October 18 at 1 p.m. CST
    CCTV can often be confusing! Join RLPSA and Axis Communications in answering some CCTV 101 questions such as: How do you know how and when to use what camera? What is the difference between IP and analog, and which one do you need? Join us to sort out all the differences to help make your decision!

    Webinar: LPRC Partnership with RLPSA – how RLPSA members can benefit from the partnership.
    October 25 at 1 p.m. CST
    RLPSA recently partnered with the Loss Prevention Research Council (LPRC). Join this webinar to understand the benefits to RLPSA members and how you can become involved.

    Webinar: Delivery Risks vs. Rewards
    November 8 at 1 p.m. CST
    Hear expert hospitality lawyer David Donna discuss the risks of delivery from a legal aspect, whether using a third-party source or your own internal employees.

    RLPSA CONNECT in-person event
    November 15 from 8 a.m. to 6 p.m. at the Domino’s World Headquarters
    This free restaurant-only event is a one-day powerhouse workshop with sessions addressing local and federal law enforcement partnerships, handling media in a crisis, interviewing and interrogation training and more. See the agenda here: http://www.rlpsaannualconference.com/rlpsa-connect/

    Webinar: RLPSA Payment Fraud Survey Results
    December
    Kount, Inc. will present its findings from our most recent research regarding restaurant-specific payment fraud.

     

    About the Restaurant Loss Prevention & Security Association
    The Restaurant Loss Prevention & Security Association (RLPSA) is the nation’s only trade association dedicated to loss prevention, security, and risk management professionals in the restaurant industry. As a member-run organization, the mission of RLPSA is to provide a conduit for knowledge on the hottest industry trends, and to connect a network of peers who understand the unique challenges of the job and collaborate to drive the next generation of solutions.

    Read More
  • June 27, 2018

    RLPSA Has Released a Call For Nominations For Its Annual Awards Given at the Annual Conference.

    RLPSA has released a call for nominations for its annual awards given at the Annual Conference.

    Download the award nomination forms here.

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  • April 23, 2018

    RLPSA Active Shooter Resources

    RLPSA’s goal it to help our members operate safe and successful restaurants.  Considering recent events, we pulled together some resources from the Department of Homeland Security for easy access.

    Available Materials from the Department of Homeland Security:

     

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  • April 20, 2018

    Podcast – Sexual Harassment Interview Training

    Brett Ward, CFI, Divisional Vice President of Business Development & Client Relations at Wicklander-Zulawski & Associates (WZ) takes a deep dive into this sensitive yet relevant subject of Sexual Harassment training with podcast hosts Amber Bradley and Kevin Trimble. WZ will be participating in both the upcoming RLPSA CONNECT in Denver May 3 and the 39th Annual Conference in Dallas August 5 – 8, 2018. Register today for both value-packed events!

    Click here to check out this Podcast

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  • February 14, 2018

    The Evolving Loss Prevention Focus, Impact & Opportunities – A Fresh Perspective

    If it feels like your Loss Prevention initiatives are not priorities within your organization, consider it may be time to evolve the focus of how your LP team assesses and presents information in an effort to change the conversation.

    In Loss Prevention, it’s far too easy to focus efforts on identifying internal or external theft in your retail, QSR or big box locations, but consider how short sighted doing so might be considering today’s prioritized expectations.

    To be fair, everyone in the LP field, as with law enforcement, thrives on the take down! Seeing someone you’ve identified as a thief fall to the hand of justice. It can be intoxicating to any investigator. Consider though, many specialists in the LP field have yet to recognize the magnitude and true nature of how the area of Loss Prevention has evolved for reasons that elude them. It’s surely in no small part due to being too close to the day to day and failing to reassess on a regular basis. It’s like watching the pot boil, when you’re so definitively focused on a specific aspect, you lose sight of larger evolving circumstances.

    Investigators from 5 or 10+ years ago are now called analysts, and the critical tools driving case closure rates can be linked to the effective use of Relational Databases and Exception Based Reporting systems.

    Tracking case closure rates and loss amounts is a traditional model. While it can be impressive, consider any of today’s LP Teams not yet tracking and reporting on both case closure stats as well as projected “Loss Aversion” stats has plenty of opportunity to demonstrate the value they are bringing to their brand.

    Along with enhancing the visibility into the impact your LP Team is providing to your organization, Loss Prevention teams must also expand their defined focus to demonstrate greater impact opportunities and how they are contributing to overall company performance.

    Expanding the defined focus can also create an opportunity to partner with your operations teams instead of engaging in a long-standing tradition of butting heads with them. Simply, if you become their partner, they become your advocate.

    Consider the same report presented from 2 separate LP Teams reflecting their impact.

    While Team 1’s performance report outlines the # of cases identified, # of cases closed, amount of losses sustained. The overriding theme is ‘look what we uncovered this month”.

    LP Team #1 Example Reporting:

    Based on this report, LP Team 1 is doing a great job. Well done Team.

    Separately, consider LP Team 2’s performance report includes a broader perspective of metrics which have a greater overall impact to company performance. It additionally includes a measure for “Averted Loss”, which represent losses that were reasonably prevented from occurring.

    LP Team #2 Example Reporting:

    Based on this report, LP Team 2 isn’t just doing a great job. They are instantly recognized as contributing to the overall performance of the organization and a critical asset to the company.

    The overriding theme here is to: 1) Broaden the scope of focus beyond identifying internal or external theft to more accurately capture the overall loss reduction opportunities within your company. 2) Enhance your reporting to improve visibility & more accurately represent the broader impact your Loss Prevention Team is contributing to your organization.

    Ryan Berkey
    Manager – Safety, Security & Strategic Loss Prevention Initiatives
    Domino’s Pizza LLC

    Read More
  • July 24, 2017

    From Retail LP to Solution Provider to Restaurant Brand Protection

    LP Magazine recently sat down with RLPSA 2017 President, David Johnston, for a conversation about his background, loss prevention approach and his role with RLPSA.

    To read the entire article, download it here.

    Or to read the interview and other content from LP Magazine, go to LossPreventionMedia.com.

    Read More
  • July 19, 2017

    Why Denny’s Keeps Going Back to the Axis Retail Leadership Forum

    When I first attended the Axis Retail Leadership Forum, I was in search of an education that would take my career to the next level.  I’ve been in Loss Prevention for many years and I’ve used surveillance equipment extensively but felt I needed to learn more… something that would set me apart from the rest within my company. I learned more than I’d ever imagined I could at the first forum, but my hunger to learn even more brought me back so I could make a difference at my organization, and for Axis too.

    Laura Metrick | North America Sr. Manager of Asset Protection | Denny’s Corporation

    Year 2, I became a Leadership Advisory Board member and now I feel like a voice for the “newbies”. When I first attended, I was sometimes afraid to raise my hand to ask questions, but there were people there who I could ask in private. Now in my leadership role, I can help get those questions answered without anyone ever having to ask.

    Axis is committed to developing industry leaders through education. Through them, I have strengthened my existing skills and acquired many new skills that I was missing, not only in the world of cameras, video equipment, and access control but in networking with my peers and learning from their experience.

    I get so excited to participate in this Leadership Forum every year. This will be my 3rd year attending this event in New York City on August 14-16, 2017. If I had only one conference to attend annually, it would be this one. I promise you won’t be disappointed.

    “We don’t know what we don’t know!”

    So, Why attend? To sum it all up, there are endless opportunities to Learn, Network and GROW.

    – Retail security, loss prevention, and IT professionals are coming together to learn and discuss topics that matter: such as advances in IP technologies, trends in retail security and the future of retail surveillance technology. They will share best practices with new contacts, discuss industry issues, and find inspiration on how to conquer their challenges.

    – This forum is exclusive and free for all retail professionals, not just Axis’ customers, who would like to take part in a confidential environment to discuss their IT experiences, challenges, demands and other topical areas of interest.  This is NOT a sales event… you can’t buy anything here, even if you want to!

    – Developed by the Retail Leaders Advisory Board, the agenda is comprised of topics that are relevant and focused on everyone’s needs. Participant input and suggestions are welcomed, as the entire Axis team hopes to learn from us, too. You ask for it, they respond.

    – Experience powerful presentations from leaders in the retail space; uncover trending leadership strategies, and learn the keys to success firsthand from your peers and walk away with the knowledge that will benefit your organization and career.

    – Bridge gaps between loss prevention and other critical IT initiatives. Discuss freely, in a closed-setting, IT challenges you’d like to overcome this year

    – Find a mentor… This is the perfect opportunity to find help with writing an RFP, migrating from analog to IP, and discover what’s new in the industry etc. There will be more experience available to you in one room that’s free than one could ever afford to pay for. Simply ask and you can be matched with your perfect mentor.

    – The agenda is focused on education. That is why conference attendees will be eligible to earn up to 9 Continuing Education Units (CEUs) towards their Loss Prevention Foundation LPC Recertification.

    Finally, this is not all work and learning.  There will be plenty of time for fun!!

    – Welcome reception Monday evening

    Keynote Speakers – Cyber Security and Forensic Videos

    – Saks Fifth Avenue Onsite Solutions Tour

    – Dinner and networking events

    Don’t miss this incredible opportunity to grow as a professional and build your network of elite retail security, loss prevention, and IT professionals.

    I look forward to meeting you and your IT colleagues to share experiences and accomplish our goals together, but be sure to register while space is available. It has been a full event the last few years.

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  • June 25, 2017

    Smart Safes for Smart People

    Cash is King
    It has been said that cash is king, and nearly every Loss Prevention (LP) professional would likely agree. One of the greatest challenges for LP professionals has always been how to protect their respective organization’s cash from the time they receive it from customers to the time it gets deposited in the bank. Although revenue is the engine that drives business, it has no value unless it makes its way to the company’s financial institution and gets transferred to the balance sheet.

    Problems with cash protection have existed since the beginning of time. From the bank robberies of the Wild West era to the gas station robberies of modern day, cash is the most highly sought after commodity in existence. The reasons cash is so desired is obvious, but why has it always been so difficult to protect?

    The Problems of Profit Protection
    Regardless of the size and shape of the mouse trap, criminals have always found ways to get their hands on other people’s cash. From dishonest cashiers pocketing $10 from the cash register to the Great Brink’s Robbery of 1950, Loss Prevention and security professionals have never been able to put their finger on a truly robust cash security solution. As a result, resources such as time and money have continually been doused on the flames of cash security.

    All of this has left LP professionals wondering when a solution would finally be created that will vastly reduce the amount of time they spend on cash protection and cash theft investigations.

    “The rise of computer crime and armed robbery has not eliminated the lure of caged cash.” – James Chiles

    The Power of Profit Protection
    With the help of technological advancements, the day has finally come. During a webinar hosted by Amphion Security Products, retailers and restaurateurs gathered to learn about the latest, most innovative approach to protecting cash: Smart Safes.

    Smart safes not only streamline cash management procedures and processes, but they also create a safer environment for storing money. The safety improvement is derived from the smart safe’s ability to store cash into cassettes within the safe once the money is validated. No longer do cash-handling employees have free access to large stacks of cash. And although some Smart Safes are proprietary to specific CIT carriers, Amphion revealed their Smart Safes are CIT-agnostic, meaning their products easily integrate with any business’ CIT carrier of choice.

    How Smart is Smart?
    Smart safes do more than just protect cash. They have completely reinvented cash management protocols for businesses. Before smart safes, it was typical for cash to be counted anywhere between 3 to 5 times before it made its way to the bank. With smart safes, users simply insert cash and the safe does the rest. It validates to ensure the cash is not counterfeit, it records the cash, then securely stores the cash. And because smart safes are connected via the web, they provide managers and business owners with the ability to monitor cash deposit events. They track and store real-time data and provide the business with immediate cash deposits to the bank before the cash even leaves the store.

    Another great feature of smart safes is that various departments who are granted access to the smart safe’s stored data can generate various reports they may need. Loss Prevention, internal accounting and even the CFO can have real-time data right at their fingertips.

    The Return
    There are many more advantages to smart safes, such as labor savings and cash shortage reductions. In fact, some businesses have realized over a 50% reduction in cash shortages…a fact that is destined to get the attention of any senior executive. The cash handling industry is no longer at a crossroads. The popularity of smart safes has continued to grow so steadily, it is no longer a question of “if” a business should use them. It is now a question of “when.”

    About Amphion
    Amphion is a security integrator delivering unmatched service to national restaurant and retail customers across the country. Specializing in loss prevention and security products and services, they are the one-stop-shop to safeguard your business assets.

    Amphion manufactures and supplies the highest quality security products available on the market today! SOLINK ANALYTICS, CCTV, NVR’s, DVR’s, Custom Safes (Amsec, Fire King, Tidel, Gunnebo Cash Recycler Systems), Safe Locks (ESL, Securam, LPlocks), Access Control Systems (SFIC keying systems, InstaKey, Biometrics and Aiphone), Counterfeit Detectors, Exit Control door hardware (Detex, Alarm Lock, Code Locks), and much more.

    With its nationally renowned technical support task force, Amphion provides certified technicians on-site within four hours, 7-days a week, 365 days a year. With a US-based, live 24-hour, technical support team and a comprehensive service management model, no one stands behind their products and services like Amphion.

    To contact Amphion, call (800) 520-2677, or visit Amphion.biz.

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