• October 14, 2019

    RLPSA Releases Safety Video Series for Restaurants

    RLPSA is committed to created valuable safety content for the restaurant community. It will be releasing a video series addressing the below topics:

    • Robbery
    • Distracted Driving
    • Delivery Driver Safety
    • Cash Control
    • Injury Follow Up

    Our first video release in the series focuses on robbery practices among many varying restaurant footprints and environments. These videos are meant to be shared with restaurant managers, operators, franchisee owners, front-line employees, etc.

    Join RLPSA for more valuable content regarding loss prevention, safety, and risk management challenges.

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  • October 14, 2019

    RLPSA Releases Strategies for Dealing with Disruptive Guests Survey Results and Safety Video Series

    NASHVILLE, October 16, 2019 – The Restaurant Loss Prevention & Security Association (RLPSA) announces the release of its “Strategies for Dealing with Disruptive Guests Survey Results,” which surveyed different types of restaurants to understand what types of strategies are being implemented for dealing with this critical issue.

    The goal of this survey was to begin defining what constitutes a “disruptive guest” and to determine which de-escalation methods are the most successful. RLPSA’s mission is to provide all types of restaurants with valuable resources to help keep their employees and customers safe.

    Click here to view the survey

    RLPSA is also releasing a video series designed to help its members address various safety concerns such as robberies, distracted driving, and safe delivery practices. Each video module is only a few minutes long but contains key insights from multiple restaurant formats, brands, and perspectives.

    “RLPSA’s goal is to help the restaurant community understand the complex issue of dealing with disruptive guests,” said RLPSA Board President, Octavio Jara. “This survey is just our first step to tackling this issue. We look forward to our next steps of diving into more specific methods to understand what’s working and what’s not working to ultimately keep our employees and customers safe.”

    RLPSA has re-energized its commitment to risk and safety issues including taking these steps to strategically address the needs of the restaurant community:

    • Appointment of Kurt Leisure, vice president of risk from The Cheesecake Factory to focus on risk and safety content
    • Sessions and discussions at the RLPSA CONNECT event November 7 in Philadelphia
    • A video series on safety and risk challenges, including delivery driver safety, robbery prevention and cash control procedures
    • Increased webinars on dealing with disruptive guests, de-escalation of behavior, and issues with overserved guests

    Restaurants across the country are encouraged to participate in RLPSA’s 41st Annual Conference in Orlando, Florida August 2 – 5, 2020. The RLPSA will continue to have a valuable risk and safety content track as well as a full “Franchisee Focus” day on August 2nd prior to the official start of the conference. To learn more about the RLPSA’s annual conference, visit www.rlpsa.com.

    About RLPSA
    The RLPSA’s goal is to help make our members more efficient and successful in their careers by serving as the “go-to” resource for restaurant and food industry loss prevention and security professionals. Investigate your company’s membership rate here and join today: http://rlpsa.com/join-us/

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  • September 9, 2019

    RLPSA Announces New Board Seat Demonstrating an Increased Commitment to Risk Management & Safety Initiatives

    NASHVILLE, September 9, 2019 – The Restaurant Loss Prevention & Security Association (RLPSA) announces a new board seat dedicated its risk and safety initiatives. The RLPSA Board elected Kurt Leisure, Vice President of Risk Services and Assets Protection for the Cheesecake Factory to occupy this role.

    For the last 20 years, Kurt has effectively implemented aggressive, innovative and measurable claims reduction and strategic insurance programs for The Cheesecake Factory. He joins the Board with 30 years of industry experience in Risk Management and has held leadership positions with several industry-related associations.

    “RLPSA’s continuing growth reflects the success of our partnerships within the restaurant security, safety and risk industry,” said RLPSA Board President, Octavio Jara. “We welcome Kurt as our newest Board member and we look forward to helping Kurt execute increased value for our risk and safety members.”

    RLPSA upcoming risk and safety content includes:

    • Sessions and discussions at the RLPSA CONNECT event November 7 in Philadelphia
    • A video series on safety and risk issues including delivery driver safety, robbery prevention and cash control procedures
    • eBook on restaurant food preparation safety as well as distracted driving

    Restaurants across the country are encouraged to participate in RLPSA’s 41th Annual Conference in Orlando, Florida in 2020. RLPSA will continue to have a valuable risk and safety content track as well as a full “Franchisee Focus” day on Sunday prior to the official start of the conference. To find out more information about the RLPSA’s annual conference, visit: rlpsaannualconference.com.

    About RLPSA
    RLPSA’s goal is to help make our members more efficient and successful in their careers by serving as the “go-to” resource for restaurant and food industry loss prevention and security professionals. Investigate your company’s membership rate here and join today: http://rlpsa.com/join-us/

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  • September 9, 2019

    RLPSA 2020: Call for Speakers

    It’s that time of year again! We’re very excited to announce we are now accepting speaker proposals for our next RLPSA annual conference August 2-5, 2020, in Orlando, Florida.

    Every year, RLPSA invites people from across our industry to share their insights and experience with industry peers. Whether you’ve worked in restaurant or food service loss prevention and security for decades or you’ve just started this year, we want to hear from you! Read on to learn more about what we look for in speaker proposals.

    In the meantime, mark your calendars:
    The deadline for submitting proposals is December 1, 2020.
    We’ll let you know if your proposal has been accepted by the end of January.

    What we’re looking for

    Mix of topics and perspectives

    The focus of RLPSA is loss prevention, security and risk management, but we actively seek speakers who address a wide range of related subjects, at various levels of expertise. Loss prevention perspectives from other fields are welcome!

    Diverse group of speakers

    We welcome first-time speakers as well as industry experts; the more diverse, the better.

    RLPSA is looking for speakers on the following topics:

    • Franchisee/Business Owner Related Content
    • Risk Management and Safety Topics
    • Workplace Violence
    • Sexual Harassment & LP’s Role
    • Active Shooter Training
    • Future of Physical Security
    • Second Chance Hires/ Staffing/ Turnover
    • Benefits to Combining LP / Risk Management Programs
    • Fraud
    • Prevention of Theft by Phone, Employee, and Customers
    • Social Media Defense/ Cyber Threats
    • Law Enforcement & LP
    • Third Party Delivery-Issues, Concerns and Solutions

    What we need from you

    Email the topic you’d like to speak about, along with your name and contact information to amber.bradley@rlpsa.com.

    Read More
  • April 17, 2019

    RLPSA eBook – End Distracted Driving

    Distracted driving is becoming an epidemic in this country and all over the world.

    Use this eBook presentation to help present the importance of preventing distracted driving within your organization and your personal life.
    Help RLPSA keep employees and drivers everywhere safer on the roads!

    To download the eBook, please login to your member account and you will see the download link below:

    Existing Users Log In

    seventeen − 13 =

       
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  • March 1, 2019

    LPRC Research Results: Parking Lot Security Survey

    As a member of RLPSA, you have access to LPRC Research that includes research studies of all different topics. Each month we’ll be featuring a new study from the LPRC library.

    This month’s feature is a study on “Customer Safety and Parking Lot Security.”

    To download the research, please login to your member account and you will see the download links below:

    Existing Users Log In

    5 + ten =

       
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  • February 11, 2019

    Securing Social Media By Rhett Asher, EVP & Director, Retail Solutions

    How secure are your social media accounts? First, use a completely different email address for social media than you use anywhere else. You can be tracked even when not using these apps and you don’t want someone to be able to link those accounts to your banking, healthcare, other info, etc. Second, always use two factor authentication (2FA). This makes it much harder for hackers and detects log ins that may not be your own. Third, all social media apps have privacy settings. Facebook; check your settings & lock them down, do a privacy check up, and don’t let people have the ability to tag you. Instagram; check your profile and settings & lock them down to only close friends. Monitor what other apps are connected. SnapChat; check settings and look closely at the “who can section” to ensure privacy. Lastly, Delete is NEVER really delete. Be mindful and careful about what you post. Keep yourself and your family safe!

    Download these PDFs detailing actionable information for securing Facebook, Instagram and Snapchat today.

    Privacy Day: Staying Safe & Secure on Facebook (.PDF)

    Privacy Day: Staying Safe & Secure on Instagram (.PDF)

    Privacy Day: Staying Safe & Secure on Snapchat (.PDF)

    Rhett Asher, Executive Vice President & Director, Retail Solutions
    Fortalice Solutions, LLC
    rhett@fortalicesolutions.com

    Read More
  • January 13, 2019

    RLPSA Announces Keynote Speakers, Preliminary Agenda for “Amped-Up” Annual Conference in Nashville 2019

    RLPSA Announces Keynote Speakers, Preliminary Agenda for “Amped-Up” Annual Conference in Nashville 2019

    NASHVILLE, January 22, 2019 – The Restaurant Loss Prevention & Security Association (RLPSA) is proud to announce its keynote speaker, legendary coach and motivator, Lou Holtz, and preliminary agenda for its 2019 “Amped-Up” Annual Conference August 4 – 7 at the Renaissance Downtown Nashville.

    RLPSA’s Annual Conference continues to be the premier conference for food service and restaurant loss prevention, safety, and risk professionals solely focused on restaurant challenges, solutions, and building a professional network of resources. Restaurants attending include Wendy’s, McDonald’s, Chick-fil-A, Little Caesar’s, Cheesecake Factory, Texas Roadhouse, Domino’s, Waffle House, YUM!, and more.

    Additional agenda highlights include:

    • “Game Plan for Success” presented by legendary coach, motivator, and author Lou Holtz, considered among the greatest speaking legends in America today sponsored by ADT | Protection One. Coach Holtz will discuss overcoming seemingly impossible challenges by setting your own goals and working to achieve them.
    • “Failure is not Final,” Scott Waddle, Former Commander of the USS Greeneville and author of The Right Thing. Commander Waddle delivers a powerful message that failure need not be final; a lesson he’s learned after taking responsibility for the sinking of a Japanese fishing vessel, killing nine people on board.
    • “Active Shooter: A Case Study in Preparation and Response” featuring John Fervier, Vice President of Risk from Waffle House and Director of Public Relations Pat Warner from Waffle House, and Steven Antoine, Director of Global Assets Protection, (CSO) Senior Security Executive and Advisor, GRCP for YUM! Brands.
    • “On the 20” – the hottest trends, challenges, and ideas discussed with your peers every 20 mins. Pick your table, pick your topic!
    • “Franchisee Focus” No Loss Prevention professional on staff? Attend this breakout for strategies on tackling the hottest LP, safety, and risk problems in the restaurant industry. Facilitated by: Domino’s Largest Franchisee RPM Pizza’s CEO Glenn Mueller.

    “The RLPSA Board and the Annual Conference Committee has put together a valuable agenda so far addressing the most challenging issues facing loss prevention, safety, and risk professionals,” said Rocco Prate, RLPSA’s Interim Board President.

    RLPSA is the only association dedicated to restaurant and food service loss prevention, security, safety and risk professionals. As a member-run organization, RLPSA shares information about industry trends and connects a network of peers who understand the unique challenges of the job, and who collaborate to find the next best solution.

    Registration is open and restaurants are encouraged to register today for early bird pricing! Visit rlpsaannualconference.com to register or more information.

    About the Restaurant Loss Prevention & Security Association
    The Restaurant Loss Prevention & Security Association (RLPSA) is the nation’s only trade association dedicated to loss prevention, security, and risk management professionals in the restaurant industry. As a member-run organization, the mission of RLPSA is to provide a conduit for knowledge on the hottest industry trends, and to connect a network of peers who understand the unique challenges of the job and collaborate to drive the next generation of solutions.

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  • December 5, 2018

    The Holiday Scams You Can Refuse to Serve

    As the holiday season nears, it is common that a “customer” may try to take advantage of excellent customer service and make a false claim or allegation about an organization or one of its employees. Restaurants are frequent victims of these scams and other fraudulent claims because sometimes it is more cost effective to settle an allegation rather than contest the claim.

    False Claim: A “Slip & Fall” incident from a customer who was “about to buy something” or “just using the restroom.” These incidents usually have no 3rd party witness or the witness is the person with the claimant.

    ACTION STEPS:
    A. To ensure the proper safety of all customers and employees, ensure Wet Floor signs are in place and in use
    when a spill has occurred and/or mopping is taking place. All spills and melting ice on the floor should be dried
    immediately. Employees should always keep floors clean and clear of obstructions. Be sure to remove the Wet
    Floor signs once the floor is dry. Employees should immediately report any trip hazards with steps, mats, floors
    and doors in the store to the supervisor for immediate correction or removal.
    B. Follow all incident procedures if a “slip & fall” is reported. Do not share any information about policies, CCTV,
    cleaning schedules, previous incidents, etc. with the customer. Get them the proper and appropriate medical
    assistance and refer them to the supervisor for any additional information.
    C. Do not provide the customer with any copies of the incident report or claim form. The supervisor will make note
    of any witness statements, if possible, in an area away from the injured customer.
    D. Call 911 immediately if needed or requested by the customer.

     

    READ MORE by the downloading 2-page quick reference guide: The Holiday Scams Restaurants Can Refuse to Serve Ebook.

     

    Are you ready for the holidays? DOWNLOAD the RLPSA eBook, “Be Prepared for the Holidays” for security tips during the holidays!

     

    If you are not an RLPSA Member, click here to join RLPSA today and then download the Ebook.

     

    Read More
  • November 2, 2018

    Prevent Phone Scams with RLPSA Tool Kit for Restaurants

    Prevent Phone Scams with RLPSA Tool Kit for Restaurants

    NASHVILLE, November 2, 2018 – The Restaurant Loss Prevention & Security Association (RLPSA) has created a tool kit to help its members prevent phone scams by educating their employees.

    RLPSA adds more value for its members with this tool kit and an active calendar of webinars and membership discussions.

    RLPSA members can download these phone-scam materials now:

    1. A print-ready poster detailing actions employees should do when confronted with a phone scammer
    2. An infographic managers can post and use to educate their employees
    3. An entertaining, two-minute video helping employees know what to do: Hang up and report it!

    RLPSA’s Board President, Ken Gladney, said, “RLPSA is taking the lead on this critical challenge facing restaurants today. These materials are ready to go for restaurants to print, download, and post for the front-line employees.”

    Restaurants are encouraged to contact Amber Bradley about membership and how to obtain these materials. Contact Executive Director Amber Bradley at amber.bradley@rlpsa.com.

     

    RLPSA Members: Download your phone scam tool kit here

     

    Upcoming Events:

    Webinar: Delivery Risks vs. Rewards
    November 8 at 1 p.m. CST
    Hear expert hospitality lawyer David Donna discuss the risks of delivery from a legal aspect, whether using a third-party source or your own internal employees.

    RLPSA CONNECT in-person event
    November 15 from 8 a.m. to 6 p.m. at the Domino’s World Headquarters
    This free restaurant-only event is a one-day powerhouse workshop with sessions addressing local and federal law enforcement partnerships, handling media in a crisis, interviewing and interrogation training and more.
    See the agenda here: http://www.rlpsaannualconference.com/rlpsa-connect/

    Webinar: CCTV: The difference between IP and Analog
    November 28 at 9 a.m. CST
    CCTV can often be confusing! Join RLPSA and Axis Communications in answering some CCTV 101 questions such as: How do you know how and when to use what camera? What is the difference between IP and analog, and which one do you need? Join us to sort out all the differences to help make your decision!

    Webinar: Cybersecurity Hats: Which one do I wear today? Presented by Rhett Asher with Fortalice, Executive Vice President and Director, of Retail Solutions
    December 12 at 1 p.m. CST
    Cybersecurity can be tricky to know what you should be focused on both personally and professionally. Join us for this informative webinar!

    Webinar: RLPSA Payment Fraud Survey Results
    December
    Kount, Inc. will present its findings from our most recent research regarding restaurant-specific payment fraud.

     

    About the Restaurant Loss Prevention & Security Association
    The Restaurant Loss Prevention & Security Association (RLPSA) is the nation’s only trade association dedicated to loss prevention, security, and risk management professionals in the restaurant industry. As a member-run organization, the mission of RLPSA is to provide a conduit for knowledge on the hottest industry trends, and to connect a network of peers who understand the unique challenges of the job and collaborate to drive the next generation of solutions.

    Read More
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