• June 1, 2020

    Restaurant Demonstration Preparedness

    The following ALERT notification is being provided in preparation for planned or potential protests across the U.S., in response to the recent incident in Minneapolis.
    KNOWN FACTS:

    Protests in multiple cities. Some have been peaceful, and some have involved attacking law enforcement officers and vandalism of public/private properties.

    Protests can escalate in the late evening hours.

    Businesses have been vandalized, including several restaurant brands.

    SECURITY PLAN and RECOMMENDED PRACTICES:
    • Ensure you have keys available to secure your restaurant.
    • Assess the need/appropriateness of employees to work outside of the building.
    • Ensure no combustible items (cardboard, bins, etc.) are stored against the restaurant or under a roof.
    • Remove external customer trash bins from the outside the restaurant, as they can be used as weapons.
    • Take extra care if your trash bins are stored remotely from the restaurant.
    • Secure trash corrals.
    • If unexpected violence is encountered, move all employees to the rear of the building or the safest place available, ensuring you have a safe exit route in case of fire, etc.
    • If necessary, and when safe to do so, evacuate customers and employees from the restaurant, away from the direction of the disorder.
    • Ensure CCTV is working correctly.
    • Photograph before and after to document all vandalism and losses to restaurants.
    • Make use of panic alarm systems (if equipped), as needed; ensure they are working.
    • Regularly skim tills and do not hold unnecessary amounts of cash in the day safe. Consider dropping deposits more frequently and ensure all monies in the safe are secured.
    • Upon receipt of instructions from authorities or supervisors to close, and assuming it is safe to do so, follow daily restaurant closing procedures.
    • Only if it is safe to do so and to help prevent acts of vandalism, Owner/Operators are encouraged to conduct frequent visits to their restaurants during many hours of the day.
    • Any criminal activity should be reported to the police immediately.
    • Where there has been glass breakage or debris left in your restaurant, this can pose a risk of injury to employees or customers, or a risk of food/drink contamination.
    • Broken glass and other such materials must be cleaned up thoroughly and safely.
    • Consider hiring security guards or off duty police, if appropriate.
    • Boarding up Service, have a service lined up and on standby. Necessary, they have all materials on hand and a crew to work.
    • Shuttle Service or escort to get employees to and from work if necessary.

    Download the entire Demonstration Preparedness document here.

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  • May 6, 2020

    RLPSA Launches BackToOpen.com to Help Restaurants Open Safely

    NASHVILLE, April 27, 2020–The Restaurant Loss Prevention & Security Association (RLPSA) launches BackToOpen.com to help restaurants and foodservice providers open safely.  BackToOpen.com is sponsored by DTiQ and Product Protection Solutions (PPS) and is available to all restaurants, foodservice providers, grocers or any other organization in need of resources to open safely.

    RLPSA’s BackToOpen.com is a resource site providing tools for restaurants to open safely including state regulations, technology and safety products, as well as content including:

    • Legal aspects: 10 Steps to Secure Your Organization Post COVID-19
    • Helpful scripts associates can use when encountering COVID-19 issues
    • Restaurants Managing Crisis Whitepaper
    • De-escalation Q&A in the time of COVID-19
    • How to partner with law enforcement and top tips on physical security
    • Printable signage from the CDC including hand washing signs, etc.
    • Social Distancing signage for printing
    • National Restaurant Association Opening Guidelines
    • And more!

    “RLPSA created this resource site to help consolidate helpful information into one place,” said RLPSA Executive Director Amber Bradley.  “Our mission is to help support the restaurant community by making it easier to re-open safely.  We appreciate our solution provider partners DTiQ and PPS as well as a number of others that are showcasing their products and services to get our industry back to open safely.”

    Save the date for March 15 to 18, 2021 when RLPSA will debut content on the hottest topics in the restaurant industry at its Annual Conference in Orlando, Florida. RLPSA also expands its “Franchise Focus” day with a full afternoon pre-conference dedicated to helping solve loss prevention, risk, and safety challenges for restaurant franchisees.  For updates stay tuned to www.RLPSA.com.

    About RLPSA
    The RLPSA’s goal is to help make our members more efficient and successful in their careers by serving as the “go-to” resource for restaurant and food industry loss prevention and security professionals. Investigate your company’s membership rate here and join today: http://rlpsa.com/join-us/

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  • March 29, 2020

    RLPSA Postpones its Annual Conference to March 2021

    NASHVILLE, March 30, 2020–The Restaurant Loss Prevention & Security Association (RLPSA) announces the postponement of its Annual Conference to March 15 – 18, 2021. The Renaissance SeaWorld Orlando remains the venue of the 41stAnnual Conference hosting restaurant, grocers, and c-store loss prevention, safety, and risk professionals.

    “The restaurant industry is going through an unprecedented time of change during this COVID-19 crisis,” said RLPSA Executive Director Amber Bradley.  “We postponed the conference so both our restaurant members and our solution provider partners can focus on their operation and employees. RLPSA stands ready as a resource to help our industry recover by providing relevant, practical assistance.”

    Since January, the RLPSA has continued to distribute resources and hold membership discussions tackling the COVID-19 crisis.  Resources for restaurants can be found at RLPSA.com, including:

    • A free downloadable video for our members to educate employees on CDC guidelines for hand-washing and how to prevent illness
    • A real-time dashboard of coronavirus cases by EarlyAlert
    • Suggested talking points for restaurants from the National Restaurant Association

    For more information on the details of our conference postponement for exhibitors, sponsors, and registrants, visit RLPSA.com for a downloadable FAQ.

    Save the date for March 2021 when RLPSA will debut content on the hottest topics in the restaurant industry. RLPSA also expands its “Franchise Focus” day with a full pre-conference afternoon dedicated to helping solve loss prevention, risk, and safety challenges for restaurant franchisees.  For updates, stay tuned to www.RLPSA.com.

     

    About RLPSA

    The RLPSA’s goal is to help make our members more efficient and successful in their careers by serving as the “go-to” resource for restaurant and food industry loss prevention and security professionals. Investigate your company’s membership rate here and join today: http://rlpsa.com/join-us/

     

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  • March 10, 2020

    Today’s Dish: Download a Free Virus Prevention Video

    At the Restaurant Loss Prevention & Security Association (RLPSA), we strive to provide our members timely resources to help them deal with their hottest challenges.

    For the current challenge we’re all facing with the Coronavirus, we’re providing a video describing CDC-sourced information on how to wash hands, travel tips, how to cough/sneeze, and what to do if you feel ill.

    Take a look to determine if you can benefit from sharing this with your restaurant employees.  If so, log in and download a high resolution version.

    To download the high resolution version of the video, please login to your member account and you will see the download link below:

    Existing Users Log In

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  • October 14, 2019

    RLPSA Releases Safety Video Series for Restaurants

    RLPSA is committed to created valuable safety content for the restaurant community. It will be releasing a video series addressing the below topics:

    • Robbery
    • Distracted Driving
    • Delivery Driver Safety
    • Cash Control
    • Injury Follow Up

    Our first video release in the series focuses on robbery practices among many varying restaurant footprints and environments. These videos are meant to be shared with restaurant managers, operators, franchisee owners, front-line employees, etc.

    Join RLPSA for more valuable content regarding loss prevention, safety, and risk management challenges.

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  • October 14, 2019

    RLPSA Releases Strategies for Dealing with Disruptive Guests Survey Results and Safety Video Series

    NASHVILLE, October 16, 2019 – The Restaurant Loss Prevention & Security Association (RLPSA) announces the release of its “Strategies for Dealing with Disruptive Guests Survey Results,” which surveyed different types of restaurants to understand what types of strategies are being implemented for dealing with this critical issue.

    The goal of this survey was to begin defining what constitutes a “disruptive guest” and to determine which de-escalation methods are the most successful. RLPSA’s mission is to provide all types of restaurants with valuable resources to help keep their employees and customers safe.

    Click here to view the survey

    RLPSA is also releasing a video series designed to help its members address various safety concerns such as robberies, distracted driving, and safe delivery practices. Each video module is only a few minutes long but contains key insights from multiple restaurant formats, brands, and perspectives.

    “RLPSA’s goal is to help the restaurant community understand the complex issue of dealing with disruptive guests,” said RLPSA Board President, Octavio Jara. “This survey is just our first step to tackling this issue. We look forward to our next steps of diving into more specific methods to understand what’s working and what’s not working to ultimately keep our employees and customers safe.”

    RLPSA has re-energized its commitment to risk and safety issues including taking these steps to strategically address the needs of the restaurant community:

    • Appointment of Kurt Leisure, vice president of risk from The Cheesecake Factory to focus on risk and safety content
    • Sessions and discussions at the RLPSA CONNECT event November 7 in Philadelphia
    • A video series on safety and risk challenges, including delivery driver safety, robbery prevention and cash control procedures
    • Increased webinars on dealing with disruptive guests, de-escalation of behavior, and issues with overserved guests

    Restaurants across the country are encouraged to participate in RLPSA’s 41st Annual Conference in Orlando, Florida August 2 – 5, 2020. The RLPSA will continue to have a valuable risk and safety content track as well as a full “Franchisee Focus” day on August 2nd prior to the official start of the conference. To learn more about the RLPSA’s annual conference, visit www.rlpsa.com.

    About RLPSA
    The RLPSA’s goal is to help make our members more efficient and successful in their careers by serving as the “go-to” resource for restaurant and food industry loss prevention and security professionals. Investigate your company’s membership rate here and join today: http://rlpsa.com/join-us/

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  • September 9, 2019

    RLPSA Announces New Board Seat Demonstrating an Increased Commitment to Risk Management & Safety Initiatives

    NASHVILLE, September 9, 2019 – The Restaurant Loss Prevention & Security Association (RLPSA) announces a new board seat dedicated its risk and safety initiatives. The RLPSA Board elected Kurt Leisure, Vice President of Risk Services and Assets Protection for the Cheesecake Factory to occupy this role.

    For the last 20 years, Kurt has effectively implemented aggressive, innovative and measurable claims reduction and strategic insurance programs for The Cheesecake Factory. He joins the Board with 30 years of industry experience in Risk Management and has held leadership positions with several industry-related associations.

    “RLPSA’s continuing growth reflects the success of our partnerships within the restaurant security, safety and risk industry,” said RLPSA Board President, Octavio Jara. “We welcome Kurt as our newest Board member and we look forward to helping Kurt execute increased value for our risk and safety members.”

    RLPSA upcoming risk and safety content includes:

    • Sessions and discussions at the RLPSA CONNECT event November 7 in Philadelphia
    • A video series on safety and risk issues including delivery driver safety, robbery prevention and cash control procedures
    • eBook on restaurant food preparation safety as well as distracted driving

    Restaurants across the country are encouraged to participate in RLPSA’s 41th Annual Conference in Orlando, Florida in 2020. RLPSA will continue to have a valuable risk and safety content track as well as a full “Franchisee Focus” day on Sunday prior to the official start of the conference. To find out more information about the RLPSA’s annual conference, visit: rlpsaannualconference.com.

    About RLPSA
    RLPSA’s goal is to help make our members more efficient and successful in their careers by serving as the “go-to” resource for restaurant and food industry loss prevention and security professionals. Investigate your company’s membership rate here and join today: http://rlpsa.com/join-us/

    Read More
  • September 9, 2019

    RLPSA 2020: Call for Speakers

    It’s that time of year again! We’re very excited to announce we are now accepting speaker proposals for our next RLPSA annual conference August 2-5, 2020, in Orlando, Florida.

    Every year, RLPSA invites people from across our industry to share their insights and experience with industry peers. Whether you’ve worked in restaurant or food service loss prevention and security for decades or you’ve just started this year, we want to hear from you! Read on to learn more about what we look for in speaker proposals.

    In the meantime, mark your calendars:
    The deadline for submitting proposals is December 1, 2020.
    We’ll let you know if your proposal has been accepted by the end of January.

    What we’re looking for

    Mix of topics and perspectives

    The focus of RLPSA is loss prevention, security and risk management, but we actively seek speakers who address a wide range of related subjects, at various levels of expertise. Loss prevention perspectives from other fields are welcome!

    Diverse group of speakers

    We welcome first-time speakers as well as industry experts; the more diverse, the better.

    RLPSA is looking for speakers on the following topics:

    • Franchisee/Business Owner Related Content
    • Risk Management and Safety Topics
    • Workplace Violence
    • Sexual Harassment & LP’s Role
    • Active Shooter Training
    • Future of Physical Security
    • Second Chance Hires/ Staffing/ Turnover
    • Benefits to Combining LP / Risk Management Programs
    • Fraud
    • Prevention of Theft by Phone, Employee, and Customers
    • Social Media Defense/ Cyber Threats
    • Law Enforcement & LP
    • Third Party Delivery-Issues, Concerns and Solutions

    What we need from you

    Email the topic you’d like to speak about, along with your name and contact information to amber.bradley@rlpsa.com.

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  • April 17, 2019

    RLPSA eBook – End Distracted Driving

    Distracted driving is becoming an epidemic in this country and all over the world.

    Use this eBook presentation to help present the importance of preventing distracted driving within your organization and your personal life.
    Help RLPSA keep employees and drivers everywhere safer on the roads!

    To download the eBook, please login to your member account and you will see the download link below:

    Existing Users Log In

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  • March 1, 2019

    LPRC Research Results: Parking Lot Security Survey

    As a member of RLPSA, you have access to LPRC Research that includes research studies of all different topics. Each month we’ll be featuring a new study from the LPRC library.

    This month’s feature is a study on “Customer Safety and Parking Lot Security.”

    To download the research, please login to your member account and you will see the download links below:

    Existing Users Log In

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