• November 7, 2016

    Member Spotlight: Ken Gladney, CFI

    Meet RLPSA’s newest Board Member, Ken Gladney, CFI in this revealing and inspiring interview:

    1. What is your greatest quality/strength you are best known for?

    My integrity and self-discipline. I know that sounds a bit like a cliché, but as a Marine we are taught to take great pride in our integrity and discipline and, I do that both professionally and personally.

    1. What would you consider to be your area of expertise?

    This is an interesting question. I think at different stages of my career I considered myself an expert in different facets of the business. For instance; when I was a robbery investigator that was my area of expertise. Now, at this point of my career, and having touched and learned so much about the business of retail, I would consider operations to by my area of expertise.

    1. What is your greatest professional achievement?

    That would be my professional diversity. I have been very fortunate to be able apply my skills and expertise to work in various retail segments in the industry.

    1. What about RLPSA inspired you to accept a Board position?

    I was actually inspired to accept by our Board President David Johnston. What led me was the fact that I was impressed with the organization, and the need for a unique organization like this that targets just restaurants. If you think in terms of comparison to brick and mortar retails, there are as many restaurants as there are brick and mortar retail stores.

    1. What are you looking forward to accomplishing while serving on the RLPSA Board?

    I hope that my experience, my knowledge, and my career diversity can bring a different viewpoint to the organization that will assist in the continued growth of the organization.

    1. What advice would you give a new LP professional as they launch their new career?

    Learn the business! There is more to retail Loss Prevention other than catching bad guys. Don’t become one dimensional or singular focused. Yes, catching bad guys is what we do. However, I’ve been very fortunate to have been able to see the evolution of our industry and profession to where we are now. We are valued and have a seat at the table to discuss the business on other terms other than the amount of bad guys that were caught.

    1. What is your educational background?

    I actually went to college, twice. After high school, I went to Jr. College to pursue a career in football. Well, after realizing the NFL was not in my immediate future I left school and worked as a body guard, and club bouncer before enlisting in the U.S. Marines. However, in 2014 I completed my BA Degree in Criminal Justice from American Military University.

    1. What do you enjoy doing outside of work?

    Wow! How long do I have? The majority of my off work time is spent coaching youth sports, and watching my 11-year-old son play baseball and football. Also, I have an 18-year-old college freshman that teaches me things now. I enjoy cooking for my wife and boys, as well as perfecting my Texas BBQ skills. As a family we love attending Rangers and Cowboys games, amusement parks, and motor sports. My “me” time is working in my yard, and playing golf.

    1. If you could be anywhere in the world right now, where would it be?

    As corny as this may sound, I’m happy right where I am. Whether it’s at the office, on the ball field, or on my patio cooking. I just enjoy wherever I am.

    1. What is your favorite book?

    Anything by the late Tom Clancy. I really liked the Jack Ryan and John Clark characters.

    1. Who are your heroes/role models?

    My role model is my Uncle Al for a number of reasons, but most importantly his lessons of how to be a good man, and a good father.

    1. If you could choose one superhero power, what would it be and why?

    To fly. I hate traffic.

    1. What keeps you up at night?

    Too much to list here. But, this would be a great topic for a conference break out.

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  • October 26, 2016

    RLPSA Kicks-Off Annual Membership Campaign

    ATLANTA, October 26, 2016 – The Restaurant Loss Prevention & Security Association (RLPSA) kicks-off its annual Membership Campaign to raise funds to support year-long initiatives. These initiatives include an Annual Conference, regional RLPSA CONNECT events, and numerous valuable membership benefits such as webinars, useful restaurant tools and content topic center.

    RLPSA is solely focused on providing value to the community of loss prevention professionals helping their company’s minimize losses and reduce liabilities within the restaurant and food industries. RLPSA focuses on a membership drive for renewing its current membership representing numerous major brands as well as franchisees across the country. This year’s membership drive will begin November 1 and continue through the end of the year.

    RLPSA Membership Benefits

    As a member-run organization, members have the ability to share information about industry trends and connect with a network of peers who understand the unique challenges of loss prevention and security in the restaurant and food service industry.

    Members gain exclusive access to:

    • Webinars (one-hour webcasts covering various topics such as risk, technology, crime statistics and sponsored by industry leaders)
    • Member Resources (Topic Center, Whitepapers, Best Practices Surveys)
    • RLPSA Member Forum (Ask questions and receive feedback)
    • Free admittance to RLPSA CONNECT events, which are one-day workshops
    • Discounted registration to the RLPSA Annual Conference (July 30 – Aug. 2, 2017 | Las Vegas)
    • Professional development opportunities that are designed to meet the specific interests and concerns of restaurant and food industry professionals

    RLPSA’s goal is to help make our members more efficient and successful in their careers by serving as the “go-to” resource for restaurant and food industry loss prevention and security professionals.  Investigate your company’s membership rate here and join today: http://rlpsa.com/join-us/

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  • October 23, 2016

    The Truth About Cut Resistant Glove Testing and the Real World

    You get what you pay for and poor worker safety is the cost of making a bad choice. Learn the truth about cut-resistant glove testing and the real world here.

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  • September 28, 2016

    6 Ways to Help Prevent Restaurant Robberies

    Statistics have shown that restaurants, particularly those that open early and close late, are especially vulnerable to robberies…. and the number of incidents continues to rise.

    This increased criminal activity is due to many factors applicable to the restaurant industry:

    • -extended nighttime hours allow more time for robberies to be carried out under the cover of darkness
    • -large amounts of accumulated cash kept on-site can be alluring
    • -high rates of employee turnover can mean less extensive background checks
    • -large staffs can lead to “friends helping friends” take advantage of less secure situations
    • -set routines, day in and day out, help criminals plan their stealth moves for the least secure times

    Are restaurants doing enough to enhance their security plan?

    What can you do to increase security? There are several steps you can take to mitigate the possibility of a robbery at your place of business. Remember, a thief wants your money or your property and they want it fast! But they also want to get away with the crime, so whatever you can do to foul their plans will help protect your employees and your business.

    Beef up your “late-night and early morning security menus!”

    Here are some steps you can take to protect your restaurant from a robbery:

    1.Secure opening and closing times.

    Insist on the “buddy system” for opening and closing your restaurant. Law enforcement says this is one of the most important things you can do to curtail robberies at your place of business. There are specific security protocols for how one employee should open, unlock, enter, and check the premises while another employee stands ready to call for help should anything be amiss. Recommendation: Never schedule an employee to be alone in a restaurant at any time.

    2. Follow established protocol for cash handling.

    Keep cash on-hand to a minimum; don’t let cash accumulate in the cash drawer. Keep large bills in a time-controlled safe. Studies show that most robbers won’t wait around for twenty-minutes for a safe to unlock itself. This information, as well as your policy not to accept large bills, should be communicated to all employees and to the public. Combinations to safes should be changed regularly and especially when an employee entrusted with the access code is terminated. Don’t schedule bank trips at the same time each day. Your habits may be watched and assessed for a “robbery” opportunity. Recommendation: Change the route that the depositor takes to the bank each day and don’t have him/her carry a “cash bag” – use a container that is less obvious.

    3. Know your employees.

    Employee theft is the most frequent criminal activity in a restaurant. Deterring robberies at your restaurant starts during the employment screening process. Require references and then consistently conduct criminal background and reference checks. Restaurant employees are often nomadic and yet they are frequently allowed unlimited access to restaurant resources. This can be an open invitation to steal. Restaurants should have an honesty policy in place stating that any theft of money or resources is unacceptable. All employees should be required to sign the restaurant’s honesty policy, stating that they understand what actions are unacceptable and that they agree to comply with the policy. Recommendation: Assure applicants that lying on an application will not get them the job. When the word gets out about your background check follow-through, applicants with a criminal history of theft won’t bother to apply.

    4. Schedule security training for employees.

    Restaurant managers have lots of available resources to address security issues: crime-prevention videos, training session how-to’s, law enforcement presentations, security seminars, handouts, and take-home literature. Employees should be directed to never discuss sales volumes, disclose bank information, reveal alarm or safe codes, or divulge robbery prevention procedures with anyone. Reviews (quarterly, semi-annually, etc.) are vital to all employee continued training programs. Some restaurants report monitoring security issues “several times a day” to assure that security procedures are being followed. These reviews and follow-ups send positive security messages to employees, eliminating potential opportunities for would-be thieves. Recommendation: Regularly provide employee training that addresses the punishment for engaging in criminal activity, as well as the repercussions for “abetting” any criminal activity.

    5. Enhance the security of your employees and your business.

    There’s lots of other things you can do to protect both your employees and your premises. Some restaurants have invested in bulletproof drive-through windows, state-of-the-art digital video security cameras, and high-tech safes that can’t be opened by workers or robbers. Some businesses have installed silent alarm systems with activation buttons either located strategically throughout the building or on remote transmitters. Consider strategic video camera surveillance to include placing camera monitors near cash registers, in loading and receiving areas, near trash disposal areas, and beside exterior doors in full sight of customers. Always secure the back door; it should never be propped open. Recommendation: Install a peephole in the back door through which employees can view any and all activity in the rear of the restaurant and to prevent anyone from exiting the door blindly.

    6. Scale up lighting and visibility.

    Increase visibility both inside and outside the restaurant. Keep front doors and windows clear of signs or window writing that could impede employees from seeing suspicious persons outside. Landscaping should be well-maintained to allow for maximum visibility. Any foliage within four feet of walkways or doors should be no more than three feet high. Trees should hang no lower than six feet over the ground. Keep both the inside and the outside of your business well-lit at night for the safety of both employees and law enforcement. Exterior motion-detector lights are great impediments for those looking to engage in criminal activity during the nighttime hours. Recommendation: Install speed bumps in various places in your parking lot to discourage high speed getaways.

    The key to robbery prevention is to continually assess current security procedures, as well as current environments within each restaurant location, then immediately make any needed adjustments.

    About RLPSA

    The Restaurant Loss Prevention and Security Association (RLPSA) is an exclusive community of loss prevention professionals focused on helping its members minimize losses and reduce liabilities within the restaurant and food industries.

    We are industry leaders sharing our collective expertise, knowledge and solutions to the challenges we face every day. Our goal is to make our members more efficient and successful in their careers by serving as the “go-to” resource for restaurant and food industry loss prevention and security professionals.

    As a member-run organization, we share information about industry trends and connect a network of peers who understand the unique challenges of the job, and who collaborate to find the next best solution. We create a forum for discussion and problem-solving so that our members benefit from shared expertise. We provide professional development opportunities that are designed to meet the specific interests and concerns of restaurant and food industry professionals, and we advocate for regulations that will make our workplaces more safe and secure.

    For more resources, attend our annual conference.  Visit: http://www.rlpsaannualconference.com/

     

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  • September 23, 2016

    37th Annual RLPSA Award Recipients Announced

    ATLANTA, August 16, 2016 – Restaurant Loss Prevention & Security Association (RLPSA) announces its 37th Annual Award Recipients, selected for their strong leadership and innovative approaches to business challenges, while going “above and beyond” daily responsibilities to make a difference in restaurant loss prevention and security.

    The 2016 RLPSA Salute to Excellence Award is awarded to Jeff Levitt in recognition of his excellence in restaurant security through contributions to security programs that protect restaurant employees, customers, data and assets. Levitt has been providing a safe environment for more than 8.3 million customers a week at Panera, LLC. Levitt has proven to be a thought leader that employs innovative strategies to address restaurant security challenges.

    The 2016 RLPSA Distinguished Service Award is awarded to Ryan Berkey in recognition of his commitment to serving others in the Loss Prevention industry; making a difference and demonstrating creativity and compassion by developing programs that leave a lasting impact on those he has served for the last 25 years. Berkey designed the in-house exception base reporting to identify losses in 4 key loss prevention metrics which impact his company’s bottom line. For Dominos, this program improved bottom line results totaling over $3.6 million in 2015.

    RLPSA also awarded Lifetime Achievement Awards to founding fathers Emil Monda and Tom Briggs, for their foundational and pioneering work to start the RLPSA organization over 40 years ago.

    About RLPSA
    The Restaurant Loss Prevention and Security Association (formerly NFSSC) is an exclusive community of loss prevention professionals focused on helping its members minimize losses and reduce liabilities within the restaurant and food industries. We are industry leaders sharing our collective expertise, knowledge and solutions to the challenges we face every day. Our goal is to make our members more efficient and successful in their careers by serving as the “go-to” resource for restaurant and food industry loss prevention and security professionals.

    As a member-run organization, we share information about industry trends and connect a network of peers who understand the unique challenges of the job, and who collaborate to find the next best solution. We create a forum for discussion and problem-solving so that our members benefit from shared expertise. We provide professional development opportunities that are designed to meet the specific interests and concerns of restaurant and food industry professionals, and we advocate for regulations that will make our workplaces more safe and secure.

    For more resources and to learn about RLPSA membership, visit: http://www.rlpsa.com/

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  • September 23, 2016

    RLPSA Hosts Webinar with Marsh Risk Consulting

    Who: Marsh Risk Consulting hosts a one-hour webinar for RLPSA members, “Restaurant Industry Loss Trends: How Do You Compare? How Can You Improve?”

    What: The following topics will be covered:

    • Emerging trends found in restaurant industry workers’ compensation and general liability loss data.
    • How to identify and manage the potential risks and liabilities facing your organization.
    • The practical implications of the data and best practices to be implemented.

    Where: Online via RLPSA email invitation

    When: Tuesday, October 4, 2016, 2 – 3 PM EST

    Why: Is your restaurant experiencing the same workers’ compensation and general liability loss trends as your industry peers? Can you identify, measure, and manage the wide range of exposures and losses you face? Are you implementing the right cost-containment measures? Marsh’s panel of analytics, workforce, and claims experts will cover the loss trends identified in our recently released “Restaurant Industry Practice 2015 Loss Benchmark” report and explain what they could mean for your business.

    Who Should Attend: This webcast will be of interest to risk and financial professionals as well as those responsible for analytics, business intelligence, and reporting across the organization (e.g., risk managers, CFOs, general counsel, claims managers).

    Contact: Email your name, title, company and email address to RLPSA Executive Director, Amber Bradley, at amber.bradley@rlpsa.com to reserve your seat.

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  • September 11, 2016

    Krebs On Security: How to Spot Ingenico Self-Checkout Skimmers

    A KrebsOnSecurity story last month spread quickly to numerous social networks. The article was about credit card skimmers found in self-checkout lanes at some Walmart locations. It’s important to get ahead of breach trends by examining other issues happening elsewhere.

    See how self-checkout lanes were compromised and consider…could restaurants be next? http://bit.ly/28TfxwD

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  • August 26, 2016

    Jim Karger, Labor Law Expert, Speaks

    This week Jim Karger highlights conducting personal business at work, joint employer status, earning employee loyalty, the number one human abuse rights issue, and more…

    Connect with Jim Karger via LinkedIn.

    App makes it easier for businesses to fight minimum wage hikes
    Looking to “make it easier for small businesses to add their voices to the minimum wage debate,” the Employment Policies Institute recently launched an iPhone app called “Wage Engage.” It seeks to alert business owners when minimum wage legislation is introduced in their area — and then lobby against a wage hike measure “at the push of a button” by sending a generic message to lawmakers.
    http://money.cnn.com/2016/08/14/technology/minimum-wage-engage-app/index.htm

    Federal ALJ Says Ban on Conducting Personal Business in Handbook Violated NLRA Rights
    What’s next? The illegality of performing work during working hours. The National Labor Relations Board continues its assault against standard employment policies considered to interfere with employee rights. This time, a federal administrative law judge accepted the Board counsel’s argument that a casino’s policy banning employees from conducting personal business during scheduled working hours violates employees’ right to engage in concerted activity under Section 7 of the NLRA.
    Article here: http://www.jdsupra.com/legalnews/federal-alj-says-ban-on-conducting-32278/

    What Does Subway’s “Voluntary Agreement” with the US Department of Labor Mean for Joint Employer Status?

    This past week, Doctor’s Associates Inc.,  which is the owner and franchisor for the Subway sandwich restaurant chain entered into a Voluntary Agreement (the “Agreement”) with the US Department of Labor’s (DOL) Wage and Hour Division “as part of [Subway’s] broader efforts to make its franchised restaurants and overall business operations socially responsible,” and as part of Subway’s “effort to promote and achieve compliance with labor standards to protect and enhance the welfare” of Subway’s own workforce and that of its franchisees.

    While the Agreement appears intended to help reduce the number of wage and hour law claims arising at both Subway’s company owned stores and those operated by its franchisee across the country, the Agreement appears to add further support to efforts by unions, plaintiffs’ lawyers and other federal and state agencies such as the National Labor Relations Board (NLRB or Board), DOL’s own Occupational Safety and Health Administration (OSHA) and the EEOC to treat franchisors as joint employers with their franchisees.

    Article here: http://www.managementmemo.com/2016/08/12/what-does-subways-voluntary-agreement-with-the-us-department-of-labor-mean-for-joint-employer-status/#%2EV63ioH7jvHs%2Elinkedin

    The Unions’ Phony Fight for $15

    Since 2012, a group calling itself “Fight for $15” has staged street theater protests in cities around the country. These protests are billed as “strikes,” although only a handful of individuals seem to have actually walked off their jobs. Instead, one typically sees small groups of protesters outside a local restaurant who, after a brief demonstration, are bused off to another city to repeat the process. To keep up media interest in these overhyped demonstrations, Fight for $15 has decided to host a “convention” in Richmond this week, hoping to piggyback on press attention from the presidential conventions in July.

    Fight for $15’s alleged purpose is to push for a higher minimum wage. Debate over the subject is certainly fair, but there is more than meets the eye to this group. While cleverly packaged as a genuine grassroots movement, the campaign is — in reality — a front organized and funded by the Service Employees International Union (SEIU), the country’s largest labor union. In fact, according to U.S. Department of Labor reports, the SEIU has spent roughly $55 million on these activities.

    Article here:  Spencer – The unions’ phony fight for $15 – THEIR OPINION – Richmond, Va., News, Entertainment, Events, Food, Dining, Sports, Business and Commentary from Workforce Freedom’s Tweet

    Company’s Missions: Not Resonating With Employees
    Most leaders recognize that a clear mission and purpose are crucial to their company.

    Many have devoted considerable time and effort to developing such a statement and posting its words prominently for employees and customers to see. And for good reason: A mission or purpose statement declares why the company exists, what it stands for and — just as importantly — what it doesn’t stand for.

    A compelling purpose can drive companies toward positive business outcomes, give employees something to aspire to, and inspire customers to a deeper personal and emotional attachment to companies’ products, brands or services.

    The problem is that just four in 10 employees worldwide strongly agree that the mission or purpose of their company makes them feel their job is important. And less than half of workers in any industry feel strongly connected to their company’s mission. These sentiments might contribute to the fact that only 13% of employees worldwide, and just 33% of employees in the U.S., are engaged in their jobs.

    It’s clear that a majority of leaders and managers are failing to connect employees with their company’s mission or to sustain a purpose-driven culture.

    Article here: http://www.gallup.com/businessjournal/194642/company-missions-not-resonating-employees.aspx?utm_source=alert&utm_medium=email&utm_content=morelink&utm_campaign=syndication

    Want to Double Your Employee Loyalty? Science Says Provide These 3 Things

    • To feel safe. “I can take risks and not be demoralized or penalized.”
    • To feel like we belong. “These are my people. This is my tribe.”
    • To feel like we matter. “Is the work that I am doing meaningful to my organization? Am I making a dent in the universe?”

    That’s it. These are the three things we need to declare complete devotion to another person, cause, or organization.
    So why do we so often fail to inspire these feelings in those we need?

    Article here:  http://www.inc.com/marissa-levin/want-to-increase-employee-loyalty-by-67-100-science-says-to-provide-these-3-thi.html

    Jimmy Carter – Why I believe the mistreatment of women is the number one human rights abuse | TED Talk

    With his signature resolve, former US President Jimmy Carter dives into three unexpected reasons why the mistreatment of women and girls continues in so many manifestations in so many parts of the world, both developed and developing. The final reason he gives? “In general, men don’t give a damn.”

    Article here: Jimmy Carter: Why I believe the mistreatment of women is the number one human rights abuse  | TED Talk | TED.com

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  • August 7, 2016

    The ISIS Terror Threat in America

    Homeland Security Committee compiled an ISIS Terror Threat Snapshot in America for the month of July 2016. At the 2016 RLPSA Annual Conference, from Charles “Buck” Hamilton, Protective Security Advisor (PSA) with the Department of Homeland Security, described restaurants as having the characteristics of soft targets. Click here to download the ISIS Terror Threat in America Snapshot.

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  • July 18, 2016

    7 Social Media Tips for Restaurants/Bars

    Ready to stop fearing social media and use it as your brand ally?

    Creator of customer experiences, Randall Chesnutt, has compiled 7 Social Media Tips for Restaurants/Bars. See more at: http://bit.ly/1PBsKXz

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