• February 15, 2017

    RLPSA Releases Exclusive Educational Resource

    ATLANTA, February 15, 2017 – The Restaurant Loss Prevention & Security Association (RLPSA) is proud to announce the release of a members-only video that provides a never-before-seen view inside some of the industry’s leading restaurant safety programs.

    This safety video can be found under the Safety of Employees and the Safety of Customers sections in the Topic Centers portion of RLPSA’s new website. The video can also be found here: rlpsa.com/topic-centers. Other highly educational and informative topics ranging from Crisis Management and Insurance Fraud, to Robbery Prevention and Workplace Safety, can also be found in the website’s Topic Centers section.

    RLPSA’s Board President, David Johnston, said, “We are dedicated to sharing resources, expertise, and knowledge amongst our peer community. We are proud to be continually adding relevant educational and informative resources.”

    RLPSA is the only association dedicated to restaurant and food service loss prevention, security, safety and risk professionals. As a member-run organization, RLPSA shares information about industry trends and connects a network of peers who understand the unique challenges of the job, and who collaborate to find the next best solution.

    Members are encouraged to participate in its 38th Annual Conference & Expo in Las Vegas July 30 – August 2, 2017. To learn more information, or to register for the annual conference, visit: rlpsaannualconference.com.

    RLPSA’s would like to thank the following restaurant brands who made this safety film possible: Cracker Barrel, The Cheesecake Factory, Domino’s, Little Caesars’ Enterprises, Panda Express Restaurant Group, and BLD Brands.

     About RLPSA

    RLPSA’s goal is to help make our members more efficient and successful in their careers by serving as the “go-to” resource for restaurant and food industry loss prevention and security professionals.  Investigate your company’s membership rate here and join today: http://rlpsa.com/join-us/

     

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  • February 14, 2017

    Join Now to Download RLPSA Safety Program Video

    The Restaurant Loss Prevention & Security Association (RLPSA), in partnership with Little Caesar’s, Domino’s, Cracker Barrel, Panda Express, BLD Brands, and McDonald’s, has created a sneak peek into the nation’s most effective safety programs.

    Join now to download your copy of this video bringing you….

    Download your copy of this video, which includes:
    – Statistical safety data
    – Reality video footage
    – Safety tips and pointers
    – Real-life impact of forward-thinking safety programs
    – Successful safety program components

    Check out a preview to the safety video below:

    JOIN NOW to download the full version of this and other valuable members-only content.
    rlpsa.com/join-us/

    RLPSA members click here to view the full version of this safety training video in the RLPSA topic center: Safety of Employees.

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  • February 14, 2017

    Violence in the Workplace – An RLPSA E-book

    A violent act in the workplace is almost never the initial event or disturbance, but the last. Being proactive can help prevent workplace violence, and can also minimize undesired legal exposure.

    The purpose of having a workplace violence prevention program is to create an atmosphere in which employees understand that violence in the workplace is unacceptable and to educate employees about how to seek support without retaliation in order to stay safe and to help prevent disruptive behavior in the workplace. The focus of a program is to:

    • Protect human life
    • Prevent or minimize personal injury
    • Optimize loss prevention and security best practices
    • Provide proper situational response training

    The Restaurant Loss Prevention and Security Association (RLPSA) and the Foodservice Insurance Group (FIG) have partnered to create an e-book to assist RLPSA members in creating a comprehensive Workplace Violence Prevention Program.

    To become an RLPSA member and gain access to this e-book and other valuable members-only educational materials, click here.

    *The Restaurant Loss Prevention & Security Association (RLPSA)’s blogs, tweets, and articles are made available for educational purposes only as well as to provide general information and general understanding of common safety and security practices. The information provided is not all-inclusive, nor does it represent all means of potential safety and security within a restaurant or business environment. Readers are solely responsible for determining and developing what safety, security and loss prevention measures are appropriate for the operation of their locations, allowed by law in their jurisdiction(s), and understand that this material may not reflect the most current legal developments or industry requirements or regulations.
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  • February 14, 2017

    RLPSA Welcomes New Members Starbucks, Taco Bueno, Krystal and Cheesecake Factory

    ATLANTA, February 13, 2017 – The only association dedicated to restaurant and food service loss prevention, security, safety and risk professionals, the Restaurant Loss Prevention & Security Association (RLPSA) is proud to announce its distinguished new members.

    RLPSA is excited to welcome The Starbucks Company, Taco Bueno Restaurants, The Krystal Company, and The Cheesecake Factory.

    RLPSA Board President, David Johnston, welcomes the newest members and looks forward to working with the diverse business operations. “We are dedicated to sharing resources, expertise, and knowledge amongst our peer community,” said Johnston. “Together we find solutions to today’s challenges.”

    Renewing members include McDonald’s, AMC Theatres, Caribou Coffee, Domino’s Pizza, El Pollo Loco, and others.

    RLPSA serves as the “go-to” resource for the challenges loss prevention, safety and security professionals face every day. Adding to its ever-expanding membership roll makes RLPSA stronger and more versatile as it plans upcoming crime workshops known as RLPSA CONNECT, educational webinars, educational videos, and an annual conference. All RLPSA members are featured on the RLPSA website. To join RLPSA, go to: rlpsa.com/join-us

    Restaurants across the country are encouraged to participate in RLPSA’s 38th Annual Conference in Las Vegas July 30 – August 2, 2017. To find out more information and to register for the annual conference, visit: rlpsaannualconference.com.

     About RLPSA

    RLPSA’s goal is to help make our members more efficient and successful in their careers by serving as the “go-to” resource for restaurant and food industry loss prevention and security professionals.  Investigate your company’s membership rate here and join today: http://rlpsa.com/join-us/

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  • February 14, 2017

    RLPSA Continues Food Bank Support with a $3,500 Donation = 24,500 Meals to San Antonio Food Bank

    ATLANTA, December 1, 2016 – The Restaurant Loss Prevention & Security Association (RLPSA) donated $3,500 equaling 24,500 meals to the San Antonio Food Bank, a not-for-profit organization. This 2016 donation brings RLPSA’s contribution to food banks across the country to more than $40,000 over the last eight years.

    RLPSA partnered with the San Antonio Food Bank by hosting a charity raffle at its recent 37th Annual Conference held in San Antonio, Texas. RLPSA member’s annual donations to local Food Banks has become a long-standing tradition within the organization.

    Located in Southwest Texas, the San Antonio Food Bank serves over 58,000 people throughout the year. Every dollar donated helps provide 7 meals for those in need.

    The upcoming 2017 Annual RLPSA Conference will be held in Las Vegas, Nevada. RLPSA will partner with Three Square Food Bank of Southern Nevada to continue the long-standing tradition of making a significant impact on reducing hunger.

    To find out more information and to register for the annual conference, visit: rlpsaannualconference.com.

    About RLPSA

    RLPSA’s goal is to help make our members more efficient and successful in their careers by serving as the “go-to” resource for restaurant and food industry loss prevention and security professionals.  Investigate your company’s membership rate here and join today: http://rlpsa.com/join-us/

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  • November 18, 2016

    Robbery Prevention & Response Checklist

    With the recent increase in robberies of restaurants, it is critical to remain vigilant when entering, exiting and working inside restaurants.

    To help maintain a high-level of situational awareness, RLPSA Members download the Robbery Prevention & Response Checklist and decrease the chances of a robbery or another serious incident occurring at your restaurant.

    If you are not an RLPSA Member, click here to join RLPSA today and then download the checklist.

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  • November 7, 2016

    Member Spotlight: Ken Gladney, CFI

    Meet RLPSA’s newest Board Member, Ken Gladney, CFI in this revealing and inspiring interview:

    1. What is your greatest quality/strength you are best known for?

    My integrity and self-discipline. I know that sounds a bit like a cliché, but as a Marine we are taught to take great pride in our integrity and discipline and, I do that both professionally and personally.

    1. What would you consider to be your area of expertise?

    This is an interesting question. I think at different stages of my career I considered myself an expert in different facets of the business. For instance; when I was a robbery investigator that was my area of expertise. Now, at this point of my career, and having touched and learned so much about the business of retail, I would consider operations to by my area of expertise.

    1. What is your greatest professional achievement?

    That would be my professional diversity. I have been very fortunate to be able apply my skills and expertise to work in various retail segments in the industry.

    1. What about RLPSA inspired you to accept a Board position?

    I was actually inspired to accept by our Board President David Johnston. What led me was the fact that I was impressed with the organization, and the need for a unique organization like this that targets just restaurants. If you think in terms of comparison to brick and mortar retails, there are as many restaurants as there are brick and mortar retail stores.

    1. What are you looking forward to accomplishing while serving on the RLPSA Board?

    I hope that my experience, my knowledge, and my career diversity can bring a different viewpoint to the organization that will assist in the continued growth of the organization.

    1. What advice would you give a new LP professional as they launch their new career?

    Learn the business! There is more to retail Loss Prevention other than catching bad guys. Don’t become one dimensional or singular focused. Yes, catching bad guys is what we do. However, I’ve been very fortunate to have been able to see the evolution of our industry and profession to where we are now. We are valued and have a seat at the table to discuss the business on other terms other than the amount of bad guys that were caught.

    1. What is your educational background?

    I actually went to college, twice. After high school, I went to Jr. College to pursue a career in football. Well, after realizing the NFL was not in my immediate future I left school and worked as a body guard, and club bouncer before enlisting in the U.S. Marines. However, in 2014 I completed my BA Degree in Criminal Justice from American Military University.

    1. What do you enjoy doing outside of work?

    Wow! How long do I have? The majority of my off work time is spent coaching youth sports, and watching my 11-year-old son play baseball and football. Also, I have an 18-year-old college freshman that teaches me things now. I enjoy cooking for my wife and boys, as well as perfecting my Texas BBQ skills. As a family we love attending Rangers and Cowboys games, amusement parks, and motor sports. My “me” time is working in my yard, and playing golf.

    1. If you could be anywhere in the world right now, where would it be?

    As corny as this may sound, I’m happy right where I am. Whether it’s at the office, on the ball field, or on my patio cooking. I just enjoy wherever I am.

    1. What is your favorite book?

    Anything by the late Tom Clancy. I really liked the Jack Ryan and John Clark characters.

    1. Who are your heroes/role models?

    My role model is my Uncle Al for a number of reasons, but most importantly his lessons of how to be a good man, and a good father.

    1. If you could choose one superhero power, what would it be and why?

    To fly. I hate traffic.

    1. What keeps you up at night?

    Too much to list here. But, this would be a great topic for a conference break out.

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  • October 26, 2016

    RLPSA Kicks-Off Annual Membership Campaign

    ATLANTA, October 26, 2016 – The Restaurant Loss Prevention & Security Association (RLPSA) kicks-off its annual Membership Campaign to raise funds to support year-long initiatives. These initiatives include an Annual Conference, regional RLPSA CONNECT events, and numerous valuable membership benefits such as webinars, useful restaurant tools and content topic center.

    RLPSA is solely focused on providing value to the community of loss prevention professionals helping their company’s minimize losses and reduce liabilities within the restaurant and food industries. RLPSA focuses on a membership drive for renewing its current membership representing numerous major brands as well as franchisees across the country. This year’s membership drive will begin November 1 and continue through the end of the year.

    RLPSA Membership Benefits

    As a member-run organization, members have the ability to share information about industry trends and connect with a network of peers who understand the unique challenges of loss prevention and security in the restaurant and food service industry.

    Members gain exclusive access to:

    • Webinars (one-hour webcasts covering various topics such as risk, technology, crime statistics and sponsored by industry leaders)
    • Member Resources (Topic Center, Whitepapers, Best Practices Surveys)
    • RLPSA Member Forum (Ask questions and receive feedback)
    • Free admittance to RLPSA CONNECT events, which are one-day workshops
    • Discounted registration to the RLPSA Annual Conference (July 30 – Aug. 2, 2017 | Las Vegas)
    • Professional development opportunities that are designed to meet the specific interests and concerns of restaurant and food industry professionals

    RLPSA’s goal is to help make our members more efficient and successful in their careers by serving as the “go-to” resource for restaurant and food industry loss prevention and security professionals.  Investigate your company’s membership rate here and join today: http://rlpsa.com/join-us/

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  • October 23, 2016

    The Truth About Cut Resistant Glove Testing and the Real World

    You get what you pay for and poor worker safety is the cost of making a bad choice. Learn the truth about cut-resistant glove testing and the real world here.

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  • September 28, 2016

    6 Ways to Help Prevent Restaurant Robberies

    Statistics have shown that restaurants, particularly those that open early and close late, are especially vulnerable to robberies…. and the number of incidents continues to rise.

    This increased criminal activity is due to many factors applicable to the restaurant industry:

    • -extended nighttime hours allow more time for robberies to be carried out under the cover of darkness
    • -large amounts of accumulated cash kept on-site can be alluring
    • -high rates of employee turnover can mean less extensive background checks
    • -large staffs can lead to “friends helping friends” take advantage of less secure situations
    • -set routines, day in and day out, help criminals plan their stealth moves for the least secure times

    Are restaurants doing enough to enhance their security plan?

    What can you do to increase security? There are several steps you can take to mitigate the possibility of a robbery at your place of business. Remember, a thief wants your money or your property and they want it fast! But they also want to get away with the crime, so whatever you can do to foul their plans will help protect your employees and your business.

    Beef up your “late-night and early morning security menus!”

    Here are some steps you can take to protect your restaurant from a robbery:

    1.Secure opening and closing times.

    Insist on the “buddy system” for opening and closing your restaurant. Law enforcement says this is one of the most important things you can do to curtail robberies at your place of business. There are specific security protocols for how one employee should open, unlock, enter, and check the premises while another employee stands ready to call for help should anything be amiss. Recommendation: Never schedule an employee to be alone in a restaurant at any time.

    2. Follow established protocol for cash handling.

    Keep cash on-hand to a minimum; don’t let cash accumulate in the cash drawer. Keep large bills in a time-controlled safe. Studies show that most robbers won’t wait around for twenty-minutes for a safe to unlock itself. This information, as well as your policy not to accept large bills, should be communicated to all employees and to the public. Combinations to safes should be changed regularly and especially when an employee entrusted with the access code is terminated. Don’t schedule bank trips at the same time each day. Your habits may be watched and assessed for a “robbery” opportunity. Recommendation: Change the route that the depositor takes to the bank each day and don’t have him/her carry a “cash bag” – use a container that is less obvious.

    3. Know your employees.

    Employee theft is the most frequent criminal activity in a restaurant. Deterring robberies at your restaurant starts during the employment screening process. Require references and then consistently conduct criminal background and reference checks. Restaurant employees are often nomadic and yet they are frequently allowed unlimited access to restaurant resources. This can be an open invitation to steal. Restaurants should have an honesty policy in place stating that any theft of money or resources is unacceptable. All employees should be required to sign the restaurant’s honesty policy, stating that they understand what actions are unacceptable and that they agree to comply with the policy. Recommendation: Assure applicants that lying on an application will not get them the job. When the word gets out about your background check follow-through, applicants with a criminal history of theft won’t bother to apply.

    4. Schedule security training for employees.

    Restaurant managers have lots of available resources to address security issues: crime-prevention videos, training session how-to’s, law enforcement presentations, security seminars, handouts, and take-home literature. Employees should be directed to never discuss sales volumes, disclose bank information, reveal alarm or safe codes, or divulge robbery prevention procedures with anyone. Reviews (quarterly, semi-annually, etc.) are vital to all employee continued training programs. Some restaurants report monitoring security issues “several times a day” to assure that security procedures are being followed. These reviews and follow-ups send positive security messages to employees, eliminating potential opportunities for would-be thieves. Recommendation: Regularly provide employee training that addresses the punishment for engaging in criminal activity, as well as the repercussions for “abetting” any criminal activity.

    5. Enhance the security of your employees and your business.

    There’s lots of other things you can do to protect both your employees and your premises. Some restaurants have invested in bulletproof drive-through windows, state-of-the-art digital video security cameras, and high-tech safes that can’t be opened by workers or robbers. Some businesses have installed silent alarm systems with activation buttons either located strategically throughout the building or on remote transmitters. Consider strategic video camera surveillance to include placing camera monitors near cash registers, in loading and receiving areas, near trash disposal areas, and beside exterior doors in full sight of customers. Always secure the back door; it should never be propped open. Recommendation: Install a peephole in the back door through which employees can view any and all activity in the rear of the restaurant and to prevent anyone from exiting the door blindly.

    6. Scale up lighting and visibility.

    Increase visibility both inside and outside the restaurant. Keep front doors and windows clear of signs or window writing that could impede employees from seeing suspicious persons outside. Landscaping should be well-maintained to allow for maximum visibility. Any foliage within four feet of walkways or doors should be no more than three feet high. Trees should hang no lower than six feet over the ground. Keep both the inside and the outside of your business well-lit at night for the safety of both employees and law enforcement. Exterior motion-detector lights are great impediments for those looking to engage in criminal activity during the nighttime hours. Recommendation: Install speed bumps in various places in your parking lot to discourage high speed getaways.

    The key to robbery prevention is to continually assess current security procedures, as well as current environments within each restaurant location, then immediately make any needed adjustments.

    About RLPSA

    The Restaurant Loss Prevention and Security Association (RLPSA) is an exclusive community of loss prevention professionals focused on helping its members minimize losses and reduce liabilities within the restaurant and food industries.

    We are industry leaders sharing our collective expertise, knowledge and solutions to the challenges we face every day. Our goal is to make our members more efficient and successful in their careers by serving as the “go-to” resource for restaurant and food industry loss prevention and security professionals.

    As a member-run organization, we share information about industry trends and connect a network of peers who understand the unique challenges of the job, and who collaborate to find the next best solution. We create a forum for discussion and problem-solving so that our members benefit from shared expertise. We provide professional development opportunities that are designed to meet the specific interests and concerns of restaurant and food industry professionals, and we advocate for regulations that will make our workplaces more safe and secure.

    For more resources, attend our annual conference.  Visit: http://www.rlpsaannualconference.com/

     

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